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2015, vol. 43, br. 4, str. 303-310
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Primena lean sistema u administraciji - jedan uspešan slučaj u javnom sektoru
Implementing lean office: A successful case in public sector
aISCTE-Instituto Universitario, Lisboa, Portugal bUniverty of Minho, School of Economics and Management, Portugal cUniversity of Minho, Engineering School, Portugal
e-adresa: dinis@dps.uminho.pt
Projekat: Portuguese Foundation for Science and Technology, under the Strategic Project plan PEst2015-2020, UID/CEC/00319/2013
Ključne reči: Lean Office; Public Sector; Office Process Mapping; Lean Teams; Visual Management
Sažetak
Primena lean pristupa u prostoru službi administracija može da dovede do poboljšanja performansi i povećanja koristi kakve se ostvaruju u tradicionalnom proizvodnom okruženju. Pošto administrativni poslovi nisu opipljivi, to može predstavljati glavnu poteškoću za primenu lean sistema, ali koristi koje se mogu ostvariti su podjednako važne kao i one koje se ostvaruju u proizvodnom okruženju. U ovom radu se prikazuje slučaj uspešne primene lean sistema u administracii u jednoj organizaciji javnog sektora, pri čemu se stavlja naglasak na poboljšanje performansi. Izvršno vreme je u velikoj meri redukovano kod najvažnijih administrativna procesa, a ostvareno je i značajno poboljšanje produktivnosti. Primena lean sistema je otpočela mapiranjem procesa što je vrlo brzo dalo pozitivan sporedni efekat je bio stvaranje pozitivne rezultate, povećalo motivaciju i zajedničke kulture svih timova i lakše aktivnost svih zaposlenih. S druge strane, integrisanje različitih timova.
Abstract
Applying lean approaches in office areas can lead to performance improvements and other benefits as achieved in traditional manufacturing environments. The intangibility of office operations may appear as a major difficulty for lean implementations but in fact the benefits achievable are as important as the ones achieved in manufacturing environments. This paper reports a successful case of lean office implementation in a public sector organization giving emphasis to its major performance improvements. Lead times were greatly reduced to the most important office processes as well as achieving good improvements in productivity. Starting the lean office implementation with process mapping was very effective in creating rapid results and as a consequence more motivation and involvement of everyone. On the other hand, a good side effect achieved from this lean office case was the generation of a common culture among all teams and also a much easier integration between all different teams.
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