PARTICIPATORY ENVIRONMENTAL MANAGEMENT: GROUNDED THEORY PROPOSALS

Autores

  • Mireya Palavecinos Tapia Universidade Nove de Julho
  • Daniel Henríquez Fernández
  • Bartomeu Vidal Moranta

DOI:

https://doi.org/10.5585/geas.v8i3.15772

Palavras-chave:

Gestão ambiental participativa, Cidadã denúncias, Teoria Fundamentada.

Resumo

Ante a crise ambiental e o crescimento das cidades, a vida moderna tornou-se mais complexa. Gestão ambiental das instituições responsáveis viu-se enfrentada a gerar novas estratégias e comunicar com a cidadania para solucionar os problemas ambientais que enfrentam a diário. Descreve-se a metodologia utilizada e a dimensão política do comportamento de denúncia cidadã ante a administração pública. Os resultados oferecem uma opção de gestão mais eficiente, que garanta a participação cidadã como estratégia de qualidade e considere suas propostas para a solução dos problemas ambientais urbanos. Recorre-se ao método misto, e fundamenta-se a análise dos dados na Teoria Fundamentada para conhecer a realidade e as dificuldades das pessoas envolvidas, considerando suas interpretações, tendo como objeto de investigação a percepção sobre os conflitos ambientais. A investigação estruturou-se em etapas e fases sucessivas, realizaram-se entrevistas e pesquisas de especialistas. Analisaram-se  denúncias apresentadas ao município (532 fichas de sugestões e reclamações, por situações de conflitos ambientais urbanos). Entrevistas grupais a vizinhos, representantes de movimentos sociais, servidores públicos e estudantes de uma Universidade. Finalmente foram realizadas pesquisas virtuais e entrevistas individuais a participantes dos grupos. Os resultados permitem descrever e propor um Modelo de Gestão Ambiental Participativa, que considere como critérios para a efetividade, a validação do papel das pessoas na solução aos problemas, permitindo implementar soluções mais pertinentes às necessidades locais e resolver os conflitos ambientais urbanos no gerenciamento público.

Downloads

Não há dados estatísticos.

Referências

Aguilar Villanueva, Luis F. (2006), Gobernanza y gestión pública, México, Fondo de Cultura Económica.

Alfie M., Cohen, L., Díaz, A., Castañeda, R. (2011) “Una ventana de oportunidad: la gobernanza ambiental, nuevo instrumento de política” Consultado el 03 de marzo del 2014: http://www.google.cl/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCkQFjAA&url=http%3A%2F%2Fequilibrium0.files.wordpress.com%2F2011%2F05%2Funa-ventana-de-portunidad_corr_lda_v_final.docx&ei=t0WGU7jpK9DIsAST-4DgBg&usg=AFQjCNFceqq058OzyAwqQnyAEeFV0dRB3Q&bvm=bv.67720277,d.b2k

Alli Aranguren, Juan Cruz.(2013). Las previsiones de la Ley 5/2006, de 2 de mayo, de ordenación del territorio y urbanismo, de la Comunidad Autónoma de La Rioja sobre patrimonios públicos de suelo, su constitución y gestión, y derecho de tanteo y retracto. Revista de derecho urbanístico y medio ambiente, ISSN 1139-4978, Año nº 47, Nº 283, 2013, págs. 77-96.

Bäckstrand, K. y et. al. (2010). “The Promise of New Modes of Environmental Governance” en Environmental Politics and Deliberative Democracy. Examining the Promise of New Modes of Governance. Cheltenham, Edward Elgar (eds).

Bamberg, S., & Moser, G. (2007). Twenty years after Hines, Hungerford and Tomera: A new meta-analysis of psycho-social determinants of proenvironmental behaviour. Journal of Environmental Psychology, 27, 14–25.

Bearden, W.O. y Oliver, R.L. (1985). “The role of public and private complaining in satisfaction with problem resolution”. Journal of Consumer Affairs, Vol. 19 (Invierno), pgs. 222-240.

Beck, U. (1998). World Risk Society. Cambridge, Polity Press.

Biermann, F. et. al. (2009). “Global Environmental Governance and the International

Organizations. Setting the Stage” en International Organizations in Global Environmental Governance. Abingdon, Routledge.

Blumer, H. (1969). Symbolic Interactionism. Perspective and Method. Berkeley and Los Angeles, California: University of California Press. Creswell, J.W. (2013). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. 273 pp. SAGE. ISBN, 1452226105, 9781452226101

Bonet, m., Dimasso, a., Duque, i., écija, m. & pol, e. (2006). El papel de la participación ciudadana en el planeamiento urbano: una propuesta técnica. En J. Corraliza, J. Berenguer & R. Martín (Eds.), Medioambiente, Bienestar Humano y Responsabilidad Ecológica. IX congreso de Psicología Ambiental (pp.198-203). Madrid: Editorial Resma y Fundación General de la UAM.

Broadbridge, A. y Marshall, J. (1995). “Consumer complaint behaviour: the case of electrical goods”. International Journal of Retail & Distribution Management, Vol. 23, nº 9, pgs. 8-24.

Cornwell, T. B., Bligh, A. D. y Babakus, E. (1991). “Complaint Behavior of Mexican-American Consumers to a Third-Party Agency”, Journal of Consumer Affairs, Vol. 25(1), pp. 1-18.

Clark, M. E. (1995). Changes in Euro-American Values Needed for Sustainability. Journal of Social Issues, 51(4), 63-82

Creswell, J.W. (2013). Research Design: Qualitative, Quantitative and Mixed Methods Approaches. 273 pp. SAGE. ISBN, 1452226105, 9781452226101

Crie, D. (2003). “Consumer’s Complaint Behavior. Taxonomy, Typology and Determinants: Towards a Unified Ontology”, Journal of Database Marketing & Customer Strategy Management, Vol. 11(1), pp. 60-66.

Crotty, M. (2003). The foundations of social research: Meaning and perspective in the research process. Thousand Oaks, CA: Sage.

Fornell, C. y Wernerfelt, B. (1987). “Defensive marketing strategy by consumer complaint management: a theoretical analysis”. Journal of Marketing Research, Vol. 24 (Noviembre), pgs. 337-346.

González Rey, F. L. (2000). Investigación cualitativa en psicología: Rumbos y desafíos. México. International Thomson.

Gardner, G. T. & Stern, P. C. (1996). Environmental problems and human behavior. Boston: Allyn and Bacon.

Heung, V. C. S. y Lam, T. (2003). “Customer Complaint Behavior Towards Hotel Restaurant Services”, International Journal of Contemporary Hospitality Management, Vol. 15(5), pp. 283-289

Hernández, B. & Suárez, E. (2006a). Alcance del Ambientalismo. Análisis de

la relación entre intención y acción en el ámbito del comportamiento proambiental. En M. Amerigo & B. Cortez (Comps.), Entre la persona y el entorno. Intersticios para la investigación medioambiental (pp. 59-77). Tenerife: Editorial Resma, S.L.

Hines, J. M., Hungerford, H. R., & Tomera, A. N. (1986/87). Analysis and synthesis of research on responsible environmental behavior: A meta-analysis. Journal of Environmental Education, 18, 1–8.

Khan, U. (Ed.), (1999). Participation beyond the ballot box: European case studies in state-citizen political dialogue. London: UCL Press.

Liu, R.R. (1999). “Consumer social values and complaint behaviors”. Enhancing

Knowledge Development in Marketing. Brown, S. y Sudhashan, D. (eds.), American Marketing Association, Chicago, IL, Vol. 10, pgs. 279-287.

Liu, R.R. y Mcclure, P. (2001). “Recognizing cross-cultural differences in consumer complaint behavior and intentions: an empirical examination”. Journal of Consumer Marketing, Vol. 18, nº 1, pgs. 54-74.

Lovelock, C, y Wirtz, J. 2007. Services MarketingPeople, Technology, Strategy. Pearson Prentice Hall. S i x t h e d i t i o n

McAlister, D.T. and R.C. Erffmeyer (2003), “A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations,” Journal of Business Research, 56, 341-351.

McKenzie-Mohr, D. (2000a). Fostering sustainable behavior through community-based social marketing. American Psychologist, 55(5), 531-537. Retrieved from www.scopus.com

McKenzie-Mohr, D. (2000b). Promoting sustainable behavior: An introduction to community-based social marketing. Journal of Social Issues, 56(3), 543-554. Retrieved from www.scopus.com

Manzo, L. C. & Weinstein, N. D. (1987). Behavioral commitment to environmentalprotection. A study of active and nonactive members of the Sierra Club. Environment and Behavior, 19(6), 673-694.

Mattila, A. (1999), “The role of culture and purchase motivation in service encounter evaluations,” The Journal of Services Marketing, 13 (4/5), 376-390.

Mattila, A. and P.G. Patterson (2004), “Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts,” Journal of Service Research, 6 (4), 336-

Meadowcroft, J. (1996). The Liberal Political Tradition. Contemporary Reappraisals. Canada, Carlton University.

Merleau-Ponty, M. (1962). Phenomenology of perception. (C. Smith, Trad.) New York: Humanities Press.

Milbrath, L. W. (1995). Psychological, Cultural, and Informational Barriers to Sustainability. Journal of Social Issues, 51 (4), 101-120.

Moliner Velázquez, B. (2004): «La formación de la satisfacción/insatisfacción del consumidor y del comportamiento de queja: aplicación al ámbito de los restaurantes», Tesis Doctoral dirigida por la Dra. Irene Gil Saura y la Dra. Gloria Berenguer Contrí, Universidad de Valencia.

Moliner, B. (2007). Determinantes del Comportamiento de Queja del consumidor: Una Revisión. Estudios Sobre Consumo 80, pp. 29-47.

Moliner, B. (2008). Análisis del comportamiento de queja del consumidor: Una investigación en el contexto de queja de restaurantes. Investigaciones Europeas de Dirección de la Economía y Empresa. Vol 14, Nº 2, pp. 13- 33

Moreno Pino, Peña Escobio, Tapia Claro y Sánchez Zaldívar. (2009). "¿Cómo gestionar la calidad en el proceso de manejo de quejas?" en Contribuciones a la Economía, agosto 2009 en http://www.eumed.net/ce/2009a/

Moyer, M. (1984). “Characteristics of consumer complaints: implications for marketing and public policy”. Journal of Public Policy and Marketing, Vol. 3, pgs. 67-84.

Ohmae, K. (1995). The End of the Nation-State: The Rise of Regional Economics, New York, Free Press.

Oliver, R.L. (1987). “An investigation of the interrelationship between consumer (dis)satisfaction and complaints reports”. Advances in Consumer Research, Vol. 14, pgs. 218-222.

Palavecinos M., Martín R., Díaz Mª J., Piñeiro C; Benayas J; Alonso L.E. & Jimenez, A (2008). “Comportamiento proambiental: Estudio del comportamiento de queja ciudadana. Implementación de un sistema participativo de gestión ambiental en Madrid.” Revista de Psicología Social. España. 23 (2). Pp. 243 – 257

Pont Vidal, J. (2004). La ciudadanía se moviliza. Los movimientos sociales y la globalización en España. Barcelona: Flor del viento ediciones.

Rappaport, J. (1987). Terms of empowerment/exemplars of prevention: toward a theory for community psychology. American Journal of Community Psychology. , 15, 121 -144

Richins, M.L. (1983a). “Negative word-of-mouth by dissatisfied consumers: a pilot study”. Journal of Marketing, Vol. 47 (Invierno), pgs. 68-78.

Sánchez -Vidal, A. (2001). Medida y estructura interna del sentimiento de comunidad: un estudio empírico. Revista de Psicología Social. 16 (2), 157-175

Singh, J. y Howell, R.D. (1985). “Consumer complaining behavior: a review and prospectus”. Consumer Satisfaction, Dissatisfaction and Complaining Behavior. Hunt, H.K. y Day, R.L. (eds.), Bloomington, IN: Indiana University, pgs. 59-66.

Singh, J. (1988). Consumer complaint intentions and behavior: definitional and taxonomical issues. Journal of Marketing, 52, 93-107.

Singh, J. (1990a). “Voice, exit and negative word-of-mouth behaviors: an investigation across three service categories”. Journal of the Academy of Marketing Science, Vol. 18, nº 1,pgs. 1-15.

Singh, J. y Wilkes, R.E. (1996). “When consumers complain: a path analysis of the key antecedents of complaint response estimates”. Journal of the Academy of Marketing Science, Vol. 24, nº 4, pgs. 350-365.

Singh, J. y Wilkes, R.E. (1991). “A theoretical framework for modeling consumers’ response to marketplace dissatisfaction”. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 4, pgs. 1-12

Stake R. E. 2005. Investigación con estudios de casos Ediciones Morata SRL. 3ª ed., Traducción: Roc Filella Colección: Manuales Madrid

Stern and G. T. Gardner, “Psychological Research and Energy

Policy,” American Psychologist 36, no. 4 (1981): 329–42; G. T. Gardner and P. C. Stern, Environmental Problems and Human Behavior (Boston, MA: Allyn and Bacon, 1996), 253–76; and G. T. Gardner and P. C. Stern, Environmental Problems and Human Behavior, 2nd Edition (Boston, MA: Pearson Custom Publishing, 2002), 253–76.

Stern, P. (2000). Toward a Coherent Theory of Environmentally Significant Behavior. Journal of Social Issues, 56 (3), 407- 424.

Stern, P. C., Dietz, T., Abel, T., Guagnano, G. A. & Kalof, L. (1995). Values, beliefs and proenvironmental action: Attitude formation toward emergent attitude objects. Journal of Applied Social Psychology, 25, 1611-1636.

Stern, P. C., Dietz, T., Abel, T., Guagnano, G. A. & Kalof, L. (1999). A value-belief-norm theory of support for social movements: The case of environmentalism. Human Ecology Review, 6, 81-97.

Stern, P. C. & Oskamp, S. (1987). Managing scarce environmental resources. In D.

Stokols, D. (1990). Instrumental and spiritual views of people-environment relations. American Psychologist, 45, 641–646.

Suárez, E. (1996). La participación ambiental como conducta altruista. En Ciudad y medio ambiente desde la experiencia humana. Mongrafies Psico/Socio/Ambientals, 10 (pp. 289-294). Barcelona, España.: Universitat de Barcelona.

Suarez. E. (2006). Problemas ambientales y soluciones conductuales. En J.I. Aragones y M. Amerigo (coords.) Psicologia Ambiental (pp. 331-355). Madrid Pirámide. 2da Edición.

Tanner, C. (1999). Constraints on environmental behaviour. Journal of Environmental Psychology, 19, 145-157.

Wiesenfeld, E., & Sánchez, E. (2013). Community sustainability: Orientations and implications from environmental community psychology. En V.Corral-Verdugo, C. H. Garcia-Cadena & M. Frias-Armenta. Psychological approaches to sustainability: Current trends in theory, research and applications (317-336). New York: Nova Science Publishers, Inc.

Wiesenfeld, E. (2001) La problemática ambiental desde la perspectiva psicosocial comuntaria: Hacia una psicologia ambiental del cambio. Medio ambiente y Comportamiento Humano, 2(1), 1-19

Westbrook, R. A. (1987): «Product consumption-based affective responses and postpurchase processes», Journal of Marketing Research, vol. 24 (agosto), pp. 258-270.

White, L. (1967). The historical roots of our ecologic crisis. Science, 155, 1203-1207.

White, L. (1974). The historical roots of our ecologic crisis. In J. H. Sims & D. D.

Yin Robert K., 1984. Investigación Sobre Estudio De Casos Diseño y Métodos. Segunda Edición. Applied Social Research Methods Series. Volume 5 SAGE Editions. International Educational and Professional Publisher Thousand Oaks London New Delhi.

Zeithaml, V.A., M.J. Bitner and D.D. Gremler (2006), Services Marketing: Integrating Customer Focus Across the Firm, New York: McGraw-Hill Irwin.

Zimmerman, M. A. (2000). Empowerment theory: psychological, organizational, and community level of analysis. En J. Rappaport & E. Seidman, Handbook of Community Psychology (43-63).New York: Kluwer Academi

Downloads

Publicado

30.09.2019

Como Citar

Tapia, M. P., Fernández, D. H., & Moranta, B. V. (2019). PARTICIPATORY ENVIRONMENTAL MANAGEMENT: GROUNDED THEORY PROPOSALS. Revista De Gestão Ambiental E Sustentabilidade, 8(3). https://doi.org/10.5585/geas.v8i3.15772

Edição

Seção

Artigos