Research & theory
Co-designing an Integrated Health and Social Care Hub With and for Families Experiencing Adversity
Authors:
- Teresa HallEmail Teresa Hall
- Sarah Loveday
- Sandie Pullen
- Hayley Loftus
- Leanne Constable
- Kate Paton
- Harriet Hiscock
Abstract
Introduction: Integrated care research often fails to adequately describe co-design methods. This article outlines the process, principles and tools to co-design an integrated health and social care Hub for families experiencing adversity.
Research methods: The Child and Family Hub was co-designed in four stages: (1) partnership building and stakeholder engagement, (2) formative research, (3) persona development and (4) co-design workshops and consultations. Local families, community members and intersectoral practitioners were engaged at each stage. The co-design workshops employed a human-centred design process and were evaluated using the Public and Patient Engagement Evaluation Tool (PEET).
Results: 121 family participants and 80 practitioners were engaged in the Hub’s co-design. The PEET highlighted the co-design team’s satisfaction achieved by community members working alongside practitioners to generate mutual learning. Resourcing was a key challenge.
Discussion: Human-centred design offered a systematic process and tools for integrating formative evidence with lived and professional experience in the Hub’s co-design. Applying community engagement principles meant that a diverse range of stakeholders were engaged across all stages of the project which built trust in and local ownership of the Hub model.
Conclusion: Co-design research with families experiencing adversity should attend to language, engagement methods, team composition and resourcing decisions.
- Volume: 23
- Page/Article: 3
- DOI: 10.5334/ijic.6975
- Submitted on 21 Jun 2022
- Accepted on 29 Mar 2023
- Published on 5 Apr 2023
- Peer Reviewed