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Understanding the Determinants of Customer Intention to Use Mobile Payment: The Vietnamese Perspective

Understanding the Determinants of Customer Intention to Use Mobile Payment: The Vietnamese Perspective

Chuleeporn Changchit, Charles Changchit, Robert Cutshall, Long Pham, Mohan Rao
Copyright: © 2023 |Volume: 31 |Issue: 1 |Pages: 27
ISSN: 1062-7375|EISSN: 1533-7995|EISBN13: 9781668478905|DOI: 10.4018/JGIM.319740
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MLA

Changchit, Chuleeporn, et al. "Understanding the Determinants of Customer Intention to Use Mobile Payment: The Vietnamese Perspective." JGIM vol.31, no.1 2023: pp.1-27. http://doi.org/10.4018/JGIM.319740

APA

Changchit, C., Changchit, C., Cutshall, R., Pham, L., & Rao, M. (2023). Understanding the Determinants of Customer Intention to Use Mobile Payment: The Vietnamese Perspective. Journal of Global Information Management (JGIM), 31(1), 1-27. http://doi.org/10.4018/JGIM.319740

Chicago

Changchit, Chuleeporn, et al. "Understanding the Determinants of Customer Intention to Use Mobile Payment: The Vietnamese Perspective," Journal of Global Information Management (JGIM) 31, no.1: 1-27. http://doi.org/10.4018/JGIM.319740

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Abstract

Previous studies on the intention to use mobile payment were mainly conducted using traditional technology acceptance models, which focus on positive factors and ignore negative factors influencing the intention to use mobile payment in both developed and developing countries. This study is conducted in a newly emerging country, Vietnam – a trusted destination for multinational companies to do business and reposition their global supply chains. With the integration of positive and negative factors into an extended research model to examine their influence on the intention to use mobile payment, the results show that perceived privacy and perceived security contribute to overall perceived risk. Moreover, perceived risk and perceived compatibility are two determinants of intention to use mobile payment. Theoretical and managerial implications are drawn and directions for future research are outlined.