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Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services

Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services

Hussein Al-Yaseen, Anas Ratib Al-Soud, Saheer Al-Jaghoub
Copyright: © 2013 |Volume: 9 |Issue: 4 |Pages: 18
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781466635555|DOI: 10.4018/ijegr.2013100101
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MLA

Al-Yaseen, Hussein, et al. "Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services." IJEGR vol.9, no.4 2013: pp.1-18. http://doi.org/10.4018/ijegr.2013100101

APA

Al-Yaseen, H., Al-Soud, A. R., & Al-Jaghoub, S. (2013). Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services. International Journal of Electronic Government Research (IJEGR), 9(4), 1-18. http://doi.org/10.4018/ijegr.2013100101

Chicago

Al-Yaseen, Hussein, Anas Ratib Al-Soud, and Saheer Al-Jaghoub. "Assessing Jordan's e-Government Maturity Level: Citizen's Perspective on Awareness, Acceptability and Usage of e-Government Services," International Journal of Electronic Government Research (IJEGR) 9, no.4: 1-18. http://doi.org/10.4018/ijegr.2013100101

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Abstract

Similar to other developing countries, Jordan started a national e-government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a study that assessed factors which could influence the awareness level, acceptance and use of e-government services in Jordan. It investigated issues such as: accessibility of e-government, citizen's attitude toward various privacy and security, the required services and costs. A survey has been distributed in one of the largest governorates of Jordan. The results of this preliminary study suggest that awareness of e-government has not reached the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.

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