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A Modern Socio-Technical View on ERP-Systems

A Modern Socio-Technical View on ERP-Systems

Jos Benders, Ronald Batenburg, Paul Hoeken, Roel Schouteten
Copyright: © 2009 |Pages: 11
ISBN13: 9781605662640|ISBN10: 160566264X|EISBN13: 9781605662657
DOI: 10.4018/978-1-60566-264-0.ch029
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MLA

Benders, Jos, et al. "A Modern Socio-Technical View on ERP-Systems." Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, IGI Global, 2009, pp. 429-439. https://doi.org/10.4018/978-1-60566-264-0.ch029

APA

Benders, J., Batenburg, R., Hoeken, P., & Schouteten, R. (2009). A Modern Socio-Technical View on ERP-Systems. In B. Whitworth & A. de Moor (Eds.), Handbook of Research on Socio-Technical Design and Social Networking Systems (pp. 429-439). IGI Global. https://doi.org/10.4018/978-1-60566-264-0.ch029

Chicago

Benders, Jos, et al. "A Modern Socio-Technical View on ERP-Systems." In Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, 429-439. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-264-0.ch029

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Abstract

This chapter sketches an Organization Design perspective called “Modern Socio-technical Design”, and subsequently discusses the implementation of Enterprise Resource Planning Systems from this perspective. The authors argue that the praxis of ERP-system implementation is often at odds with socio-technical insights, leading to various problems that ERP-end users are confronted with. These tensions may not be inevitable, but simply result from taken-for-granted organization assumptions underlying ERP-implementation praxis. The socio-technical insights are intended to help practitioners reflect on ERP-implementation praxis, and discuss to what extent an ERP-system is appropriate and if so, where socio-technically inspired choices may be made within configuration processes.

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