Welcome to the InfoSci Platform
Innovations in the Service Industry During the COVID-19 Pandemic: The Case of Japan

Innovations in the Service Industry During the COVID-19 Pandemic: The Case of Japan

Mitsunori Hirogaki
Copyright: © 2022 |Pages: 10
ISBN13: 9781668467626|ISBN10: 1668467623|EISBN13: 9781668467633
DOI: 10.4018/978-1-6684-6762-6.ch018
Cite Chapter Cite Chapter

MLA

Hirogaki, Mitsunori. "Innovations in the Service Industry During the COVID-19 Pandemic: The Case of Japan." Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations, edited by Ana Pego, IGI Global, 2022, pp. 344-353. https://doi.org/10.4018/978-1-6684-6762-6.ch018

APA

Hirogaki, M. (2022). Innovations in the Service Industry During the COVID-19 Pandemic: The Case of Japan. In A. Pego (Ed.), Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations (pp. 344-353). IGI Global. https://doi.org/10.4018/978-1-6684-6762-6.ch018

Chicago

Hirogaki, Mitsunori. "Innovations in the Service Industry During the COVID-19 Pandemic: The Case of Japan." In Handbook of Research on Digital Innovation and Networking in Post-COVID-19 Organizations, edited by Ana Pego, 344-353. Hershey, PA: IGI Global, 2022. https://doi.org/10.4018/978-1-6684-6762-6.ch018

Export Reference

Mendeley
Favorite

Abstract

This chapter investigates the impact of the COVID-19 pandemic on the Japanese service sector and the resulting innovations to manage and respond to the difficult situation. Specifically, this study illustrates how e-commerce is emerging as a leading channel for retailers, examines the ethical awareness of both businesses and consumers, and studies the new business models resulting from this trend. Based on several case studies, this study examines the service sector's response to a series of disasters, the cultural background of consumers, and age-long corporate cultures. Additionally, the future direction of innovation in Japan's service sector is discussed and forecasted.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.