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Semantic Technologies in Motion: From Factories Control to Customer Relationship Management

Semantic Technologies in Motion: From Factories Control to Customer Relationship Management

Ricardo Colomo-Palacios
Copyright: © 2012 |Pages: 22
ISBN13: 9781613500446|ISBN10: 1613500440|EISBN13: 9781613500453
DOI: 10.4018/978-1-61350-044-6.ch001
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MLA

Colomo-Palacios, Ricardo. "Semantic Technologies in Motion: From Factories Control to Customer Relationship Management." Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, et al., IGI Global, 2012, pp. 1-22. https://doi.org/10.4018/978-1-61350-044-6.ch001

APA

Colomo-Palacios, R. (2012). Semantic Technologies in Motion: From Factories Control to Customer Relationship Management. In R. Colomo-Palacios, J. Varajão, & P. Soto-Acosta (Eds.), Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus (pp. 1-22). IGI Global. https://doi.org/10.4018/978-1-61350-044-6.ch001

Chicago

Colomo-Palacios, Ricardo. "Semantic Technologies in Motion: From Factories Control to Customer Relationship Management." In Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, João Varajão, and Pedro Soto-Acosta, 1-22. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-044-6.ch001

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Abstract

Semantic technologies are evolving to reach a mature state. Given the importance of Information Technologies in general and Internet in particular to organizations worldwide, these technologies can provide enhanced functionality to both existing and future solutions. This chapter provides an overview of the use of semantic technologies in several application domains, namely: construction & real estate, customer relationship management, e-government, e-learning, environmental sciences, health domain, human resource management, Information Technology, manufacturing, media and tourism, and cultural heritage. More than a hundred references are provided to support the idea that semantic technologies are applicable to almost all areas of interest.

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