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Retooling ICT Systems

Retooling ICT Systems

Minwir Al-Shammari
Copyright: © 2009 |Pages: 31
ISBN13: 9781605662589|ISBN10: 1605662585|ISBN13 Softcover: 9781616925406|EISBN13: 9781605662596
DOI: 10.4018/978-1-60566-258-9.ch004
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MLA

Minwir Al-Shammari. "Retooling ICT Systems." Customer Knowledge Management: People, Processes, and Technology, IGI Global, 2009, pp.105-135. https://doi.org/10.4018/978-1-60566-258-9.ch004

APA

M. Al-Shammari (2009). Retooling ICT Systems. IGI Global. https://doi.org/10.4018/978-1-60566-258-9.ch004

Chicago

Minwir Al-Shammari. "Retooling ICT Systems." In Customer Knowledge Management: People, Processes, and Technology. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-258-9.ch004

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Abstract

Regardless of the type of organization or operation, the evolving nature of organizational ICT systems helps organizations to live up to changing market dynamics. Although CKM itself is not a technological solution, ICTs are required to enable the integration of its customer-facing processes and, to build knowledge-based endurable and profitable customer relationships. The previous chapter explored the role of people in enabling CKM; whereas the current chapter is devoted to examining the role of ICTs retooling. Retooling ICTs is used in this chapter to refer to the replacement of old legacy systems with new systems in enabling a successful CKM change. The main focus of the chapter is on the hardware, software, and network components of ICTs in the context of CKM.

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