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Mobile Communication in Hospitals: Problems, Possibilities, and Solutions

Mobile Communication in Hospitals: Problems, Possibilities, and Solutions

Terje Solvoll
Copyright: © 2019 |Pages: 24
ISBN13: 9781522585169|ISBN10: 1522585168|EISBN13: 9781522585176
DOI: 10.4018/978-1-5225-8516-9.ch014
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MLA

Solvoll, Terje. "Mobile Communication in Hospitals: Problems, Possibilities, and Solutions." Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations, edited by Anthony Normore, et al., IGI Global, 2019, pp. 278-301. https://doi.org/10.4018/978-1-5225-8516-9.ch014

APA

Solvoll, T. (2019). Mobile Communication in Hospitals: Problems, Possibilities, and Solutions. In A. Normore, M. Javidi, & L. Long (Eds.), Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations (pp. 278-301). IGI Global. https://doi.org/10.4018/978-1-5225-8516-9.ch014

Chicago

Solvoll, Terje. "Mobile Communication in Hospitals: Problems, Possibilities, and Solutions." In Handbook of Research on Strategic Communication, Leadership, and Conflict Management in Modern Organizations, edited by Anthony Normore, Mitch Javidi, and Larry Long, 278-301. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-8516-9.ch014

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Abstract

Mobile communication for healthcare workers is a critical part of hospitals infrastructure. Many of these systems do not work well together, leading to difficulties regarding multiple communication devices with different usage area, unavailable or missing equipment, and alarm fatigue. Physicians and nurses often need information fast, and any delay between the decision and the action taken could cause medical errors. One suggested solution for this problem is to implement wireless phone systems. However, psychological theory and empirical evidence, both suggest that wireless phones have the potential of creating additional problems related to interruptions. The fact that hospital workers prefer interruptive communication methods before non-interruptive methods, amplifies the risk of overloading staff. The key is how to handle the balance between increased availability and increased interruptions. In this chapter, the authors present solutions and possibilities based on context aware communication systems that aim to reduce interruptions and thereby also alarm fatigue.

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