MLA
Mohammadhossein, Nastaran, et al. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction." Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 1268-1287. https://doi.org/10.4018/978-1-4666-7357-1.ch062
APA
Mohammadhossein, N., Ahmad, M. N., Zakaria, N. H., & Goudarzi, S. (2015). A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction. In I. Management Association (Ed.), Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications (pp. 1268-1287). IGI Global. https://doi.org/10.4018/978-1-4666-7357-1.ch062
Chicago
Mohammadhossein, Nastaran, et al. "A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction." In Marketing and Consumer Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1268-1287. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-7357-1.ch062
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