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Measuring Information Systems Success: A Comment on the Use of Perceptions

Measuring Information Systems Success: A Comment on the Use of Perceptions

Cees J. Gelderman, Rob J. Kusters
Copyright: © 2012 |Pages: 16
ISBN13: 9781466601703|ISBN10: 1466601701|EISBN13: 9781466601710
DOI: 10.4018/978-1-4666-0170-3.ch002
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MLA

Gelderman, Cees J., and Rob J. Kusters. "Measuring Information Systems Success: A Comment on the Use of Perceptions." Measuring Organizational Information Systems Success: New Technologies and Practices, edited by Zakariya Belkhamza and Syed Azizi Wafa, IGI Global, 2012, pp. 23-38. https://doi.org/10.4018/978-1-4666-0170-3.ch002

APA

Gelderman, C. J. & Kusters, R. J. (2012). Measuring Information Systems Success: A Comment on the Use of Perceptions. In Z. Belkhamza & S. Azizi Wafa (Eds.), Measuring Organizational Information Systems Success: New Technologies and Practices (pp. 23-38). IGI Global. https://doi.org/10.4018/978-1-4666-0170-3.ch002

Chicago

Gelderman, Cees J., and Rob J. Kusters. "Measuring Information Systems Success: A Comment on the Use of Perceptions." In Measuring Organizational Information Systems Success: New Technologies and Practices, edited by Zakariya Belkhamza and Syed Azizi Wafa, 23-38. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0170-3.ch002

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Abstract

Information System success is difficult to measure directly. Because of the influence of non-controllable variables, it actually seems to be impossible to directly compute or determine the contribution of Information Systems to organizational performance, or to overall organizational effectiveness. As an alternative, perception of system success is often used as a surrogate measure. However, this raises the question of the validity of this surrogate measure. In this chapter, the authors describe a survey aiming to investigate the validity of this surrogate measure. Results show that there is reason to doubt the usefulness and validity of surrogate measures for objective system success.

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