Abstract
Because of their speed and accessibility, the use of on-line research tools has grown considerably in recent years. The present study compared two ways of delivering surveys: Internet-based and mail delivery methods. Although Internet-basedand mail surveys achieved a similar response rate, Internet-based surveys may be more effective than mail surveys in a setting such as when the target population has both e-mail and Internet access.
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Truell, A.D., Bartlett, J.E. & Alexander, M.W. Response rate, speed, and completeness: A comparison of Internet-based and mail surveys. Behavior Research Methods, Instruments, & Computers 34, 46–49 (2002). https://doi.org/10.3758/BF03195422
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DOI: https://doi.org/10.3758/BF03195422