1. Introduction
Despite the potential benefits of sustainable nutrition, the reluctance of Western consumers to adopt entomophagy (consumption of insects) is well documented [
1,
2,
3]. Edible insects encompass multiple species with various nutritional profiles and have been touted for complete protein, desirable fatty acid profiles, micronutrients, and bioactive compounds [
4]. Compared to the traditional meat industry, food products that are made of edible insects may provide a more sustainable and environmentally friendly protein source and contribute to a circular economy [
4,
5]. However, food neophobia, perceived disgust, concerns about safety risks, and poor sensory quality are among the main reasons for widespread aversion among Western consumers [
6,
7]. Therefore, consumer science currently plays a crucial role in understanding and addressing barriers to entomophagy, if insects are to become a viable alternative and sustainable protein source globally.
One strategy to overcome psychological barriers to entomophagy has been the provision of product-related information or claims to potential consumers. Verbal descriptions of insect-containing foods employed in research have included positive messages about safety, sustainability, and/or nutritional benefits [
8,
9]. These rational appeals have demonstrated a positive effect on consumer attitudes and self-reported behavioral intent in general. However, the benefits of entomophagy on nutritional and environmental aspects are not always sufficient enough to reduce consumers’ negative emotional reactions, especially to “disgust” [
7]. The health and sustainability claim also failed to increase the willingness to try when food neophobia exists [
10].
Other studies have examined the effects of the images of products and packaging (e.g., photographs of the food item and/or graphics on labels) on the perceptions of insect-containing foods [
11,
12]. Insect-based food labeled from a positive image country contributes to higher quality expectations for consumers. This expectation helps to increase consumers’ intention to try insect-based food [
13]. In general, consumers have responded more favorably to products when the insects are not visually detectable (or “invisible”) in the food, when insects are not depicted on the packaging, and when the product name does not directly identify the insect ingredient [
2]. Additionally, a novel ingredient can be more acceptable when presented in a more familiar food [
14]. Although consumers respond to text, images, and tangible products differently, little is known about how different combinations of these conditions affect perceptions of insect-based foods. In the present study, the effects of different verbal information cues (Text), pictures related to insect-containing foods (Images), and the presentation of a real product on consumers’ perceptions of chocolate chip cookies containing cricket protein powder were evaluated sequentially and in combination.
An initial trial of insect-containing foods is a necessary first step toward more regular incorporation into a consumer’s diet. To increase some consumers’ willingness to try edible insects, addressing food neophobia is key [
15]. As such, previous experience in consuming insects and processed insect products has been positively associated with future intent [
9,
16]. Education, exposure to novel food, variety of diet, and social influence have been effective in reducing food neophobia [
17,
18,
19]. For non-neophobic individuals, reluctance to eat insects may be more related to the perceived inappropriateness of consuming insects as food based on cultural conditioning, rather than pure novelty/unfamiliarity [
2]. Among those consumers who are willing to try entomophagy, there have been associations with adventurousness and other sensation-seeking traits [
3], which encourage new eating experiences [
2].
While much of the impetus for expanding entomophagy appeals to the environmental advantages of production compared to traditional livestock [
5,
6], Western consumers have largely expressed unwillingness to replace meat with insects [
4,
9]. Rather, snacks and baked goods elicited higher positive trial intent from US consumers [
9]. As one of the most familiar food products in the market, chocolate chip cookies can help to establish a positive attitude toward insect-based food products among consumers, which increases their willingness to try [
20]. Therefore, chocolate chip cookies (CCCs)—a well-liked and familiar food—were chosen as the vehicle for perceptual data collection in the present research. The objectives of this study were to evaluate the effects of various information conditions (text, images, an actual product, and combinations thereof) related to CCCs containing cricket protein powder on consumers’ perception of the product. We measured panelists’ willingness to consume (WTC), acceptance, and purchase intent (PI) under different information conditions. Conditions were presented sequentially and included increasing levels of information about the insect ingredient’s usage level in the product, physical form, packaging, nutrition, sustainability benefits, and a celebrity endorsement. Perceptions of male and female consumers were also compared, and the predictors of PI were evaluated statistically.
2. Materials and Methods
2.1. Preparation of Chocolate Chip Cookie (CCC) Samples
The chocolate chip cookies (CCCs) were made following the recipe outlined by Gao et al. [
3]. The ingredients for CCCs included Great Value
® wheat flour (Bentonville, AR, USA), unsalted butter from Land O’Lakes, Inc. (Arden Hills, MN, USA), chocolate chips from Nestle Toll House
® (Solon, OH, USA), sugar from Great Value
® (Bentonville, AR, USA), cricket flour (
Acheta domestica) sourced from Thailand Unique (Udon Thani, Thailand), vanilla extract by McCormick & CO., Inc. (Hunt Valley, MD, USA), Morton salt (Chicago, IL, USA), and whey protein from Grande Custom Ingredients Group (Lomira, WI, USA).
Two different recipes were used for the CCCs, which varied in their inclusion of either cricket flour (WI; comprising 10% cricket powder by the weight of the dough) or whey protein (WO; with 10% whey protein by the weight of the dough). The cookie dough was chilled at 4 °C for two hours and then shaped into 25 g rounds, each 40 mm in diameter, and placed on baking sheets. These were then baked at 180 °C for 12 min, after which they were removed from the oven and allowed to cool to room temperature.
2.2. Consumer Sensory Test
The protocol for this study was approved by the Louisiana State University Agricultural Center Institutional Review Board (IRBAG-21-0063). A group of 150 individuals, comprising students, faculty, and staff, was recruited from the Louisiana State University campus in Baton Rouge, LA, USA, for this study. The selection criteria included being 18 years or older, a history of buying and eating chocolate chip cookies, and no allergies to the tested products (including shellfish). The demographic breakdown of the participants was 53% male and 47% female. The age distribution was predominantly 18 to 25 years (77%), with 18% aged 26 to 35, and 5% over 35 years. The racial composition was 46% Caucasian, 15% African American, 19% Asian, 10% Hispanic, and 10% identifying as other races, based on their self-reports.
A digital survey was designed and implemented through the Compusense® five software Release 5.6 by Compusense® Inc., Guelph, ON, Canada. The consumer evaluations were carried out in separate booths at the Sensory Services Lab of Louisiana State University. Participants e-signed the consent form and answered the digital questionnaires, and their responses were captured electronically.
In this study, we tested the effects of different information types and combinations on consumers’ WTC, acceptance, and PI of CCCs. Each condition consisted of either textual information (six variations,
Table 1), an image or images (six variations,
Figure 1) paired with text (
Table 1), an actual cookie presented in a 2 oz cup, or some combination thereof. Each combination of the conditions was considered a treatment. Fifteen treatments were administered sequentially to all consumers, as shown in
Table 1, using an online questionnaire. After the presentation of each treatment, consumers rated their WTC (“Would you be willing to consume this product?”/a labeled 5-point scale anchored at “Not at all” and “Extremely”), acceptance (“Based on the above description, please rate your acceptance of the product”/a labeled 9-point hedonic scale anchored at “dislike extremely” and “like extremely”), PI (“Would you like to purchase this product?”/a labeled 5-point scale anchored at “Not at all” and “Extremely”) of the CCC concept presented. The survey was reviewed and filled out by some faculty and students, and they provided comments to improve the quality of the survey prior to collecting actual data.
During the consumer test, cookies made with cricket flour (WI) and without cricket flour (WO) were served to panelists in two-ounce clear plastic cups with transparent lids for visual observation (no tasting involved; Condition 15,
Table 1). Photographs of WI and WO were taken with a Canon
® Rebel SL1 camera (Melville, NY, USA) separately using the same settings. These photographic images were also used as stimuli in the online consumer test questionnaire (see
Figure 1). Images a-e shown in
Figure 1 were taken using the same camera and modified using Adobe Photoshop 7.0 software (San Jose, CA, USA), and image f was downloaded from an online news site with permission [
21]. The actual cookie samples were served after the panelists finished all 15 information condition questions under text and/or image presentations. No actual taste testing was performed in this study.
2.3. Statistical Analyses
We utilized MANOVA to evaluate the impact of the six different informational statements as independent variables, examining their effects on willingness to consume (WTC), acceptance, and purchase intention (PI) as dependent variables. These assessments were carried out separately for both text descriptions and image presentations. Additionally, a one-way ANOVA was conducted, applying Tukey’s studentized range test at a significance level of α = 0.05, to compare the mean scores of WTC, acceptance, and PI. A paired t-test was employed to contrast the responses to text descriptions and image presentations associated with the same informational statement. Furthermore, the gender differences across all treatments were investigated using Pearson’s chi-squared test. The regression analysis aimed to pinpoint the factors influencing consumers’ PI, which was measured on a 5-point scale. All statistical analyses were executed using R software, version 3.6.3, and the Statistical Analysis Software® (SAS, 2012 edition).
4. Discussion and Some Limitations
As the results demonstrate, even a simple mention of an insect ingredient—whether it is actually present or not—can diminish the acceptability of an otherwise well-liked food concept such as brownies [
22], or in the present case, CCCs. In such cases, the insect ingredient may be considered a contaminant to the food, which may elicit the emotion of “disgust” [
23], even when intentionally incorporated at low levels (e.g., 5% in the CCC, Conditions 7 and 8,
Table 1). In the present study, a negative response to entomophagy was evident from the first mention of insects via text (Condition 3,
Table 1) and was not alleviated by specifying the insect type as crickets or showing images of the ingredient in its processed form (i.e., cricket powder) or as a packaged product. This result is typical of Western consumers, who have generally shown an aversion to insect-containing foods once the ingredient is revealed [
24,
25]. Consumer-reported reasons for the avoidance of insect consumption have included general unfamiliarity (often linked to food neophobia) [
11,
20], poor expectations of sensory quality, and negative emotions such as disgust [
3,
22,
26].
Seemingly more impactful than the information form (text and/or image) was the nature of the information. Significant additive improvements in WTC and PI scores for CCCs were observed when textual information about nutrient composition, and then sustainability, was presented. Other researchers [
10,
27] found that understanding the health and sustainability benefits of insect-based food could significantly affect consumers’ attitudes and intentions, and it has been suggested elsewhere that separate claims of product health and sustainability benefits are more impactful than integrated messages [
28]. In the present study, an image of a nutrition label resulted in a further additive effect on WTC compounded with both text conditions in sequence. Although consumers have found insect flour more favorable to the intact form of the insect [
29,
30], images depicting cricket powder and a cricket on the package may have provided visual reminders of the insect for consumers in the present study. In general, foods have been deemed more acceptable by consumers when the insect ingredient is unrecognizable or “invisible” in the product or depicted ambiguously or not at all on its packaging [
11,
12]. However, the label of the production country may also affect consumers’ perception of the insect-based food product. Insect flour labeled from the US received higher expectations than other countries [
13]. As such, the present study demonstrated instances of both positive and negative impacts of visual information (i.e., images) on perceptions of an insect-containing product.
In this study, consumers were subjected to sequential informational cues, which elicited similar perceptual trends across all three affective dimensions (WTC, acceptance, and PI). These data indicate that, in the absence of tasting, product information can both negatively (when insects are described and/or presented visually) and positively (when the benefits of insect consumption are communicated) impact consumers’ attitudes toward entomophagy.
Celebrities’ statements about their own dietary choices can exert an effect on consumers’ eating habits [
31]. However, in the current study, information about a specific celebrity’s engagement in entomophagy along with her picture did not produce any significant increase across the three affective dimensions measured. Given their social influence, celebrities can help transform unknown products into well-known products; however, in some cases, celebrities with negative public image may also lead to a negative response in consumers’ perception [
32,
33]. The current results showed that celebrity status alone was not sufficient to change consumers’ perceptions of entomophagy, and it is further hypothesized that different results may have been obtained if a different celebrity was presented.
After seeing a real CCC containing insects, consumers’ WTC, acceptance, and PI were highest among other informed conditions (
Table 3 and
Table 5). The lack of commercialized insect-based food products in Western countries is one of the many barriers for consumers to practice entomophagy [
27] and helps explain consumers’ unfamiliarity. Upon a visual inspection of the CCC, it is possible that negative expectations were alleviated by presenting a familiar product where the insect component was not visible. Providing consumers with opportunities to try insect-based foods could help normalize entomophagy [
9]. An appropriate insect-based food product with a tasty flavor that fits the standards of the food product category could improve consumers’ liking and further increase their willingness to buy [
34]. In the present case, WTC for CCCs containing cricket powder was highest (among other informed conditions) when presented as a tangible food product rather than more abstract textual or photographic representations.
The most applied factors that could positively affect consumers’ acceptance and adoption of entomophagy include health benefits, global sustainability, familiarity with food products, and gender differences [
6,
35,
36,
37]. In the present study, females had higher baseline scores for the CCC but then demonstrated a steeper decline in affective perceptions as information was given about the insect ingredient. For males, providing appropriate nutrition/sustainability benefit information about food containing insects led to similar PI scores as the conventional (insect-free) CCC concept. Other research revealed that women express higher concern about food sustainability [
36,
38]. In the present study, females’ scores increased directionally in response to the sustainability messaging but were still significantly lower than a CCC without insect protein messaging. This trend is consistent with other gender comparisons related to entomophagy, where males seem more open to adoption overall [
2].
Some limitations of this current study included the sample size (
n = 150) and consumer characteristics. Although the ratio between males and females was about 1:1, the majority of the participants were between 18 and 25 years old (77%), followed by 26–35 (18%), and over 35 (5%) age groups. Even though it has been suggested that a younger generation may be more attracted to insect consumption [
6], the current work was not properly designed to test this hypothesis. The expanding age range may cause a decrease in acceptance and purchase intent. Cultural differences were reported to affect consumer liking of CCCs containing cricket flour [
39]. Therefore, a future study with a larger sample size and wider demographic range is needed to confirm the findings presented in this study. Regarding the celebrity’s endorsement of insect consumption, only one image of the celebrity was used, so it is most likely possible that different results may have been obtained if a different celebrity or the same celebrity but with different gestures had been presented. In the future, other familiar foods such as breads, crackers, cakes, etc., should be investigated, including other conditions such as actual taste testing, and their results should be compared under the informed conditions used in this study.