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BT HİZMET YÖNETİMİ ALANINDA BİLGİ YÖNETİMİ: SİSTEMATİK BİR LİTERATÜR ÇALIŞMASI

Year 2020, Volume: 4 Issue: 8, 281 - 302, 15.09.2020
https://doi.org/10.29064/ijma.708283

Abstract

Bilgi yönetimi bugün kuruluşların başarısı için anahtar olarak kabul edilir ve hizmet sektörü gibi bilgi yoğun alanlarda kritik öneme sahiptir. Bu çalışma, hizmet organizasyonlarında bilgi yönetimi odağını anlamayı, alandaki araştırma boşluklarını tespit etmeyi ve Bilişim Teknolojisi Hizmet Yönetimi (ITSM) 'de bilgi yönetimi yaklaşımını şekillendirmeyi amaçlamaktadır. Bu kapsamda öncelikle bilgi yönetimi ve hizmet yönetiminin temelleri açıklanacak, daha sonra hizmet organizasyonlarına odaklanan akademik literatür üzerinde sistematik bir literatür taraması yapılacaktır. Son olarak, çalışmanın sonuçları paylaşılacak ve gelecekteki çalışmalar için öneriler yapılacaktır.

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KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY

Year 2020, Volume: 4 Issue: 8, 281 - 302, 15.09.2020
https://doi.org/10.29064/ijma.708283

Abstract

Knowledge management is considered key to the success of organizations today and is critical in knowledge-intensive areas such as the service sector. This study aims to understand knowledge management focus in service organizations, to identify research gaps in the field, and to shape the knowledge management approach in Information Technology Service Management (ITSM). Firstly, the basics of knowledge management and service management will be explained then a systematic literature review will be conducted on academic literature focusing on service organizations. Finally, the results of the study will be shared, and suggestions will be made for future studies.

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Details

Primary Language English
Subjects Business Administration
Journal Section Research Article
Authors

Tuana İrkey

Publication Date September 15, 2020
Submission Date March 24, 2020
Acceptance Date August 30, 2020
Published in Issue Year 2020 Volume: 4 Issue: 8

Cite

APA İrkey, T. (2020). KNOWLEDGE MANAGEMENT IN IT SERVICE MANAGEMENT: A SYSTEMATIC LITERATURE STUDY. International Journal of Management and Administration, 4(8), 281-302. https://doi.org/10.29064/ijma.708283

Dergide aşağıdaki alanların kapsamına giren nitelikli çalışmalar yayımlanabilir;

İşletme, İktisat, Çalışma Ekonomisi ve Endüstri İlişkileri, Maliye, Kamu Yönetimi ve Siyaset Bilimi, Ekonometri, Yönetim Bilişim Sistemleri, Eğitim Yönetimi, Sağlık Yönetimi, Turizm Yönetimi, Havacılık Yönetimi, Denizcilik İşletmeleri Yönetimi, Mühendislik ve Teknoloji Yönetimi, Enerji Yönetimi, Lojistik Yönetimi, Çevre Yönetimi, Medya ve İletişim Yönetimi, Afet Yönetimi, Multidisipliner Yönetim ve Ekonomi Çalışmaları.

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