Positive Response in Public Services at the Occupation and Civil Registration Office

M. Awaluddin A(1*),

(1) Sekolah Tinggi Ilmu Administrasi Puangrimaggalatung – Bone, Indonesia
(*) Corresponding Author




DOI: https://doi.org/10.26858/jo.v8i1.42770

Abstract


This study aims to determine the relationship between responsiveness to public services at the Office of the Population and Civil Registration Office of Bone Regency. The research method used is descriptive quantitative. The sampling technique uses non-probability sampling with a saturated sampling approach. Data collection techniques used are observation, questionnaires, and documentation. Data analysis technique using cross tabulation. The results showed that the responsiveness of employees at the office of the population and civil registration office in Bone Regency had a good level of achievement with indicators namely the ability to respond to the public, speed of serving, accuracy of serving, accuracy of serving time, and ability to respond to complaints. Public services provided by employees to the community are in the effective category with variable indicators namely service efficiency, teamwork spirit, work group loyalty, service procedures, and facilities and infrastructure. Data analysis shows that responsiveness has a relationship with the effectiveness of public services at the office of the population and civil registration office in Bone Regency. It indicates that the better the responsiveness of employees, the more effective the public services provided. Therefore, good employee responsiveness needs to be maintained and increased to provide effective public services.


Keywords


Response; Positive; Service; Public

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