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Abstract
Digital disruptive technologies are an integral component of the modern world. These technologies are transforming the globalindustries from traditional to more innovative and adaptive. However, the state of global real estate is yet to improve and is currently lagging the technology curve. Because of this lag, useful information is either not made available to the end-users or is shared too late that is raising concerns among the online real estate platform users. This results in larger vacancy rates and post-occupancy regrets among the service consumers. The current study based on the concepts of Technology Acceptance Models (TAM), presents a conceptual Real Estate Stakeholders Technology Acceptance Model (RESTAM) for addressing the key needs of the four important stakeholders of the real estate industry including the end-users or consumers, government & regulatory authorities, agents & agencies and complementary industries. Based on comprehensive literature review of 213 articles, the needs of these stakeholders are assessed and addressed through the Big9 technologies namely drones, the internet of things (IoT), clouds, software as a service (SaaS), big data, 3D scanning, wearable technologies, virtual and augmented realities (VR & AR), and artificial intelligence and robotics. The resulting RESTAM framework with a specific focus on the online platform based real estate users are expected to lay the foundation for introducing the missing technology acceptance model for real estate stakeholders whereby these Big9 disruptive technologies are implemented in real estate industry to uplift it from traditional to smart real estate. This will reduce the post-occupancy regrets of the real estate service users and improve the relations between various real estate stakeholders.
