Production Capacity and Queues in a Bookstore at Porto Velho, Brazil

Lucas Moreira de Souza; Flávio de São Pedro Filho; Carolina Yukari Veludo Watanabe; Gelson Barros Cardoso; Fabio Rogério de Morais

Production Capacity and Queues in a Bookstore at Porto Velho, Brazil

( Vol-5,Issue-5,May 2018 ) OPEN ACCESS

Author(s):

Lucas Moreira de Souza, Flávio de São Pedro Filho, Carolina Yukari Veludo Watanabe, Gelson Barros Cardoso, Fabio Rogério de Morais

Keywords:

Production capacity, queues, bookstore, SWOT matrix.

Abstract:

The objective of this work was to study the productive capacity and queues in the services of a bookstore in Porto Velho city, Brazil. To do this, the specific objectives were: (1) to study the productive capacity in the operation units of the bookstore; (2) to carry out an analysis of queuing and flow management in the operation units of the bookstore; and (3) to suggest prospects for the development using the SWOT Matrix analysis tool.