Information systems implementation and user performance in the county government of Machakos, Kenya
DOI:
https://doi.org/10.20525/ijrbs.v11i2.1680Keywords:
Information System, User Performance, County Government, KenyaAbstract
This paper aims to examine the impact of IS Implementation on User Performance in the county Government of Machakos, Kenya. This paper made use of descriptive designs as well explanatory study designs. In addition, the research made use of primary data that was gathered using open and closed-ended questions in a research questionnaire. Data collected were analyzed using the SPSS software. It was established that IS implementation had a positive effect on user performance which in return impacts the organizational performance. The study revealed that IS's ability is to provide high-quality information, which reduces errors and resolves performance problems when they occur. The study concluded that IS is a major factor influencing user performance in Machakos County Government, Kenya and that there was a positive relationship between independent variables and dependent variables. Therefore, this study recommends that County Governments should invest heavily in IS without fear as this will improve their employee’s performance and in return improve the performance of the County Governments in terms of service delivery to the citizens.
Downloads
References
Abugabah, A., & Sanzogni, L. (2014). Exploring Factors Affecting End-user Performance of Information Systems. International Journal for Infonomics, 7(3), 1-18. http://dx.doi.org/10.20533/iji.1742.4712.2014.0113
Ali, B. M., & Younes, B. (2013). The impact of information systems on user performance: an exploratory study. Journal of Knowledge Management, Economics and Information Technology, 3(2), 128-154.
Al-Mamary, Y. H., Shamsuddin, A., & Aziati, N. (2014). Factors affecting successful adoption of management information systems in organizations towards enhancing organizational performance. American Journal of Systems and Software, 2(5), 121-126. http://dx.doi.org/10.12691/ajss-2-5
Alshikhi, O. A., & Abdullah, B. M. (2018). Information quality: definitions, measurement, dimensions, and relationship with decision making. European Journal of Business and Innovation Research, 6(5), 36-42.
Arning, K., & Ziefle, M. (2007). Understanding age differences in PDA acceptance and performance. Computers in Human Behavior, 23(6), 2904-2927. https://doi.org/10.1016/j.chb.2006.06.005
Bahari, A., & Mahmud, R. (2018). Impact of system quality, information quality and service quality on performance. In 34th Annual Computer Security Applications Conference (Vol. 3, No. 2, pp. 1-6). http://repo.unand.ac.id/5029/1/Asniati%20Bahari-Roslinah%20Mahmud.pdf
Benard, R. K., & Nzuki, D. (2018). Information Communication Technology Considerations and Revenue collection in Nairobi city county, Kenya. International Journal of Social Sciences and Information Technology, 4(10), 21-32.
Despont-Gros, C., Fabry, P., Muller, H., Geissbuhler, A., & Lovis, C. (2004). User acceptance of Clinical Information Systems: A methodological approach to identify the key dimensions allowing a reliable evaluation framework. In MEDINFO 2004 (pp. 1038-1042). IOS Press. https://doi.org/10.1016/j.jbi.2004.12.004
Gor, K. E. N. N. E. T. H. (2015). Factors Influencing the Adoption of Online Tax Filing systems in Nairobi, Kenya. The Strategic Journal of Business and Change Management, 2(77), 906-920.
Hernandez, B., Jimenez, J., & Martin, J. (2008). Business acceptance of information technology: Expanding TAM using industry sector and technological compatibility. International Journal of Enterprise Information Systems (IJEIS), 4(4), 62-79. https://doi.org/10.4018/jeis.2008100105
Laudon, K. C., & Laudon, J. P. (2011). Essentials of management information systems. https://doi.org/10.15837/ijccc.2007.1.2342
Mugenda, O. M., & Mugenda, A. G. (2003). Research Methods: Qualitative and Quantitative Approaches.(Revised edition), Nairobi.
Mutuku, M. K. (2020). A Meta-Analysis of User Perception and Use of Online Digital Platforms in Kenya: Evidence from E-citizen Platform, Kenya. INTERNATIONAL JOURNAL OF MANAGEMENT &Amp; INFORMATION TECHNOLOGY, 15, 35–42. https://doi.org/10.24297/ijmit.v15i.8721
Ndonye, A. A., & Genga, P. A. (2019). Human Resource Management Practices and Retention of Employees in Machakos County, Kenya. International Journal of Current Aspects, 3(VI), 235-250. https://doi.org/10.35942/ijcab.v3ivi.87
New Tactics in Human Rights (2022, March 20) Information and Communication Technology and its Role in Government Transparency and Citizen Participation | New Tactics in Human Rights. https://www.newtactics.org/conversation/information-and-communication-technology-and-its-role-government-transparency-and
Novi, T., Zaki, B., & Bambang, H. (2017). The influence of information system quality on the organization performance: a modification of technology-based information system acceptance and Success Model. Russian Journal of Agricultural and Socio-Economic Sciences, 72(12). https://doi.org/10.18551/rjoas.2017-12.13
Orlovska, J., Wickman, C., & Söderberg, R. (2018). Big Data Usage Can Be a Solution for User Behavior Evaluation: An Automotive Industry Example. Procedia CIRP, 72, 117-122. https://doi.org/10.1016/j.procir.2018.03.102
Paton, C., & Muinga, N. (2018). Electronic health records: a case study from Kenya. Pathways Prosper. Comm. Backgr. Pap. Ser. no, 12. https://doi.org/10.2196/preprints.12995
Tam, C., & Oliveira, T. (2016). Performance impact of mobile banking: using the task-technology fit (TTF) approach. International Journal of Bank Marketing. https://doi.org/10.1108/ijbm-11-2014-0169
Urbach, N., & Müller, B. (2012). The updated DeLone and McLean model of information systems success. In Information systems theory (pp. 1-18). Springer, New York, NY. https://doi.org/10.1007/978-1-4419-6108-2_1
Widagdo, P. P., & Susanto, T. D. (2016, October). The effect of task technology fit toward individual performance on the Generation X (1956–1980) using information technology. In 2016 2nd International Conference on Science in Information Technology (ICSITech) (pp. 181-186). IEEE. https://doi.org/10.1109/icsitech.2016.7852630
Widiastuti, R., Haryono, B. S., & Said, A. (2019). Influence of system quality, information quality, service quality on user acceptance and satisfaction and Its impact on net benefits (study of information system users lecturer performance load (BKD) in Malang State University). HOLISTICA–Journal of Business and Public Administration, 10(3), 111-132. https://doi.org/10.2478/hjbpa-2019-0032
Zaremohzzabieh, Z., Samah, B. A., Bolong, J., Muhammad, M., Abdullah, R., D’Silva, J. L., & Shaffril, H. A. M. (2016). A model of information systems success for assessing the effectiveness of statistical learning tool on university students performance in statistics. Mediterranean Journal of Social Sciences, 7(2), 271. https://doi.org/10.5901/mjss.2016.v7n2p271
Downloads
Published
Versions
- 2022-03-30 (2)
- 2022-03-22 (1)
How to Cite
Issue
Section
License
Copyright (c) 2022 Musyoka Kelvin Mutiso, Morrisson Kaunda Mutuku
This work is licensed under a Creative Commons Attribution 4.0 International License.
For all articles published in IJRBS, copyright is retained by the authors. Articles are licensed under an open access Creative Commons CC BY 4.0 license, meaning that anyone may download and read the paper for free. In addition, the article may be reused and quoted provided that the original published version is cited. These conditions allow for maximum use and exposure of the work, while ensuring that the authors receive proper credit.
