The Service Performance in the Field of Islamic Community Guidance at the Ministry of Religion of Hulu Sungai Tengah Regency

Abstract

This research sought to analyze the Service Performance of BP4 (The Board of Marriage Development and Preservation) in the field of Muslim Guidance at the Ministry of Religion of Hulu Sungai Tengah Regency and to identify the existing constraint factors. This research employed a case study method with a research approach. Data collection techniques used in this research were interview, observation, and documentation. The research results revealed that: 1) the service performance of BP4 in the field of Islamic Guidance at the Ministry of Religion of Hulu Sungai Tengah Regency on the performance indicators of quality, quantity, timeliness, cost effectiveness, need for supervision, and interpersonal impact is quite good and 2) the existing constraint factors are the timeliness during service process where service users are not present during mediation process and the occasional difficulties faced when extracting service user data.