미국 9.11 테러 이후 전 세계적으로 항공테러를 예방하기 위한 항공보안 강화가 지속적으로 추진되고 있으며, 우리나라도 항공여객의 증가와 더불어 항공안전을 확보하기 위한 공항 보안검색이 점차 강화되고 있으나 공항 보안검색이 공항운영 및 이용객 만족도 등에 미치는 영향에 대한 연구는 상대적으로 부족한 실정이다. 본 연구의 목적은 공항 보안검색이 이용객 만족도, 신뢰, 수용에 미치는 영향을 분석하고자 하였다. 이러한 연구목적을 달성하기 위해 공정성, 만족도, 신뢰, 수용과 관련된 문헌조사를 실시하고 연구모형과 가설을 수립하였으며, 384명의 공항이용객을 대상으로 설문조사를 실시하여 분석하였다. 주요 연구결과는 절차공정성, 대인공정성 및 정보공정성은 만족도에 유의한 영향을, 절차공정성 및 대인공정성은 신뢰에 유의한 영향을 미치는 것으로 나타났으나, 분배공정성은 만족도 및 신뢰에 유의한 영향을 미치지 않는 것으로 나타났다. 한편 만족도는 신뢰와 수용에 유의한 영향을 미치는 것으로 나타났고 신뢰는 수용에 유의한 영향을 미치지 않는 것으로 분석되었다.
After 9/11, the aviation security has been reinforced worldwide to prevent aviation terrorism. Despite gradual reinforcement in airport security to secure the aviation safety with the growing number of passengers in Korea, the research on the effects of airport security screening to airport operation and passenger satisfaction is relatively insufficient. The purpose of this research is investigating how the airport security screening affects Customer Satisfaction, Trust, Acceptance. In pursuing above, the literature reviews on Justice, Satisfaction, Trust, Acceptance have been examined and research model, hypothesis have been established. The main results show Procedural Justice, Interpersonal Justice and Informational Justice’s effect on Satisfaction. Procedural Justice and Interpersonal Justice affects Trust but Distributive Justice has no influence on Satisfaction and Trust. On the other hand, Satisfaction is examined to have influence on Trust and Acceptance. Trust, however, has no influence on Acceptance.
After 9/11, the aviation security has been reinforced worldwide to prevent aviation terrorism. Despite gradual reinforcement in airport security to secure the aviation safety with the growing number of passengers in Korea, the research on the effects of airport security screening to airport operation and passenger satisfaction is relatively insufficient. The purpose of this research is investigating how the airport security screening affects Customer Satisfaction, Trust, Acceptance. In pursuing above, the literature reviews on Justice, Satisfaction, Trust, Acceptance have been examined and research model, hypothesis have been established. The main results show Procedural Justice, Interpersonal Justice and Informational Justice’s effect on Satisfaction. Procedural Justice and Interpersonal Justice affects Trust but Distributive Justice has no influence on Satisfaction and Trust. On the other hand, Satisfaction is examined to have influence on Trust and Acceptance. Trust, however, has no influence on Acceptance.
