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Licensed Unlicensed Requires Authentication Published by McGill-Queen's University Press 1998

Introduction

From the book Service in the Field

  • Barbara Wake Carroll and David Siegel
https://doi.org/10.1515/9780773567504-003
© McGill-Queen's University Press
From the book
Service in the Field
Service in the Field

Chapters in this book (18)

Front Matter
Contents
Tables, Figures, and Boxes
Acknowledgments
Introduction
Who Are These People and What Do They Do?
The Research Described
“How We Do Things around Here”
Service to the Public
The Workplace Environment
Two Solitudes or One Big Happy Family? Dealing with Head Office
Administrative Reform: How It Plays in the Field
Bureaucrats Are People Too
Where Do We Go from Here? Implications for Implementation and Management Theory
Appendix
Notes
Bibliography
Index
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