Abstract
The COVID-19 pandemic has interrupted and upset the education system globally. As such, online education has gained prominence, and has become an ideal option for learning. This study analyses the satisfaction level of the students towards online education during this pandemic period. This study focuses to identify the most influencing factor of user satisfaction towards online education and the relationship dimension of user satisfaction towards online education namely: instructor knowledge, course syllabus, responsiveness, self-motivation, studying method, and interaction. A sample size of 90 students studying arts and management in a private educational institution at Pondicherry was taken into account. Results concluded that instructor knowledge, course syllabus, response, enthusiasm, and studying method and communication has a constructive relationship with user satisfaction. While self-motivation highly influences user satisfaction followed by learning styles, course structure and interaction does not influence user satisfaction in online education.