Ruby P. Ramos
ABSTRACT
The Employee Request System (ERS) of De La Salle Santiago Zobel School (DLSZ) is an online information system that allows end-users to request for the purchase of materials and services that are required in the daily operations of the school. The system aims to promote operational efficiency in the requisition and procurement process. The major purpose of this study is to assess the effectiveness of the ERS through the feedback of the stakeholders who actively use the system. The study also elicited the perceptions of the respondents about feature enhancements of the ERS that should be prioritized by the school. The DLSZ personnel (N=126) from different departments were the participants of this study. Descriptive research design using the mixed method approach was utilized in this study. Quantitative data were extracted from survey questionnaire while qualitative data were gathered from focused group discussions. Survey questionnaire responses were collected from the four stakeholders, namely, administrators (n1=39), faculty (n2=39), administrative service personnel (n3=25), and staff (n3=23). Findings revealed that the ERS is viewed positively by majority of the respondents. The online facility is considered easy to use and reliable. While the respondents encountered problems in using the ERS, they also provided suggestions to enhance it. Ultimately, having an end-to-end online requisition-to-pay system is a future direction that may be considered by DLSZ in managing its requisition, purchasing and payment processes.
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Index Terms
- De La Salle Zobel's Employee Request System: Current State and Future Directions
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