Kristen Bhing V. Salvio
ABSTRACT
Information and Communication Technologies (ICT) have the potential to transform the political landscape by engaging citizens in the governance process. The conduct of valuation on Government websites' performance, acclimates to our country's productivity development of the government requirements, contributes to promoting the government websites of constant improvement on quality service. Besides, there are insufficient studies in the country to support the practice in websites' performance evaluation. Using automated testing tools, this paper aims to evaluate the performance of the selected Philippine e-government websites. Moreover, it sought to identify evaluation tool with common parameters in assessment using comparative analysis and illustrates recommendations to improve the web performance using prescriptive analysis. Results show that Website Grader, GTMetrix and the Pingdom Tool have common parameters to evaluate websites' performance. Moreover, this paper shows that recommendations from prescriptive analysis is suited for the improvement of an e-government website and offers the best solutions. These findings could offer new insights for academic researchers, government agencies, and practitioners, to measure e-government satisfaction and its impact upon citizen trust.
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Index Terms
- Evaluation of the Selected Philippine E-Government Websites' Performance with Prescriptive Analysis
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