Philip Quinn
ABSTRACT
User interfaces often attempt to assist users by automating elements of interaction, but these attempts will periodically fail -- impeding user performance. To understand the design implications of correct and incorrect assistance, we conducted an experiment in which subjects selected their preferred of two interfaces (neutral and snapping) for a series of 10 drag-and-drop tasks. With neutral the dragged object moved pixel-by-pixel, and with snapping the object snapped to a grid. Snapping trials were engineered to provide controlled levels of objective performance gains and losses with respect to neutral: gains were achieved when the target was aligned with the grid, and losses were achieved through misalignment -- which required subjects to drop the object, hold a key, and complete the task using a finer movement resolution. Results showed a significant preference for the snapping interface, even when losses impaired performance.
- Maurice Allais. 1953. Le Comportement de l'Homme Rationnel devant le Risque: Critique des Postulats et Axiomes de l'Ecole Americaine. Econometrica 21, 4 (1953), 503--546. DOI:http://dx.doi.org/10.2307/Google Scholar
Cross Ref
- Rolph E. Anderson. 1973. Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance. Journal of Marketing Research 10, 1 (1973), 38--44. DOI:http://dx.doi.org/10.2307/3149407Google ScholarCross Ref
- Roy F. Baumeister, Ellen Bratslavsky, Catrin Finkenauer, and Kathleen D. Vohs. 2001. Bad is stronger than good. Review of General Psychology 5, 4 (2001), 323--370. DOI:http://dx.doi.org/10.1037/1089-2680.5.Google ScholarCross Ref
- 323 4. Daniel Bernoulli. 1954. Exposition of a new theory on the measurement of risk. Econometrica 22, 1 (1954), 23--36. DOI:http://dx.doi.org/10.2307/1909829Google ScholarCross Ref
- Scott Brave and Clifford Nass. 2008. Emotion in Human-Computer Interaction. In The Human-Computer Interaction Handbook, Andrew Sears and Julie A. Jacko (Eds.). Lawrence Erlbaum Associates, New York, NY, Chapter 4, 77--92.Google Scholar
- Colin F. Camerer. 1995. Individual Decision Making. In The Handbook of Experimental Economics, John H. Kagel and Alvin E. Roth (Eds.). Princeton University Press, Princeton, New Jersey, Chapter 8, 587--703.Google Scholar
- Colin F. Camerer. 1998. Bounded Rationality in Individual Decision Making. Experimental Economics 1, 2 (1998), 163--183. DOI:http://dx.doi.org/10.1023/A:1009944326196Google ScholarCross Ref
- Colin F. Camerer, George Loewenstein, and Matthew Rabin (Eds.). 2004. Advances in Behavioral Economics. Princeton University Press, Princeton, NJ.Google Scholar
- Irina Ceaparu, Jonathan Lazar, Katie Bessiere, John Robinson, and Ben Shneiderman. 2004. Determining Causes and Severity of End-User Frustration. International Journal of Human-Computer Interaction 17, 3 (2004), 333--356. DOI:http://dx.doi.org/10.1207/s15327590ijhc1703_3Google ScholarCross Ref
- Andy Cockburn, Philip Quinn, and Carl Gutwin. 2015. Examining the Peak-End Effects of Subjective Experience. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15). ACM, New York, NY, USA, 357--366. DOI: http://dx.doi.org/10.1145/2702123.2702139 Google ScholarDigital Library
- Ward Edwards. 1954. The theory of decision making. Psychological Bulletin 51, 4 (1954), 380--417. DOI: http://dx.doi.org/10.1037/h0053870Google ScholarCross Ref
- Erik Frøkjær, Morten Hertzum, and Kasper Hornbæk. 2000. Measuring Usability: Are Effectiveness, Efficiency, and Satisfaction Really Correlated?. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '00). ACM, New York, NY, 345--352. DOI: http://dx.doi.org/10.1145/332040.332455 Google ScholarDigital Library
- Faruk Gul. 1991. A Theory of Disappointment Aversion. Econometrica 59, 3 (1991), 667--686. DOI:http://dx.doi.org/10.2307/2938223Google ScholarCross Ref
- Chris Harrison, Brian Amento, Stacey Kuznetsov, and Robert Bell. 2007. Rethinking the Progress Bar. In Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST '07). ACM, New York, NY, 115--118. DOI:http://dx.doi.org/10.1145/1294211.1294231 Google ScholarDigital Library
- Marc Hassenzahl. 2004. The Interplay of Beauty, Goodness, and Usability in Interactive Products. HumanComputer Interaction 19, 4 (2004), 319--349. DOI:http://dx.doi.org/10.1207/s15327051hci1904_2 Google ScholarDigital Library
- Kasper Hornbæk. 2006. Current practice in measuring usability: Challenges to usability studies and research. International Journal of Human-Computer Studies 64, 2 (2006), 79--102. DOI:http://dx.doi.org/10.1016/j.ijhcs.2005.06.002 Google ScholarDigital Library
- Kasper Hornbæk and Effie Lai-Chong Law. 2007. Metaanalysis of Correlations Among Usability Measures. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '07). ACM, New York, NY, 617--626. DOI:http://dx.doi.org/10.1145/1240624.1240722 Google ScholarDigital Library
- Daniel Kahneman, Barbara L. Fredrickson, Charles A. Schreiber, and Donald A. Redelmeier. 1993. When More Pain Is Preferred to Less: Adding a Better End. Psychological Science 4, 6 (1993), 401--405. DOI: http://dx.doi.org/10.1111/j.1467-9280.1993. tb00589.xGoogle ScholarCross Ref
- Daniel Kahneman and Amos Tversky. 1979. Prospect Theory: An Analysis of Decision Under Risk. Econometrica 47, 2 (1979), 263--292. DOI: http://dx.doi.org/10.2307/1914185Google ScholarCross Ref
- Daniel Kahneman and Amos Tversky (Eds.). 2000. Choices, Values, and Frames. Cambridge University Press, Cambridge, UK.Google Scholar
- Jonathan Lazar, Adam Jones, Mary Hackley, and Ben Shneiderman. 2006. Severity and impact of computer user frustration: A comparison of student and workplace users. Interacting with Computers 18, 2 (2006), 187--207. DOI: http://dx.doi.org/10.1016/j.intcom.2005.06. 001 Google ScholarDigital Library
- I. Scott MacKenzie. 1992. Fitts' law as a research and design tool in human-computer interaction. HumanComputer Interaction 7, 1 (1992), 91--139. DOI:http://dx.doi.org/10.1207/s15327051hci0701_3 Google ScholarDigital Library
- M. W. Matlin and D. J. Stang. 1978. The Pollyanna Principle: Selectivity in Language, Memory, and Thought. Schenkman, Cambridge, MA.Google Scholar
- Jonathan Mercer. 2005. Prospect Theory and Political Science. Annual Review of Political Science 8, 1 (2005), 1-21. DOI:http://dx.doi.org/10.1146/annurev.polisci.8.082103.104911Google ScholarCross Ref
- Jakob Nielsen and Jonathan Levy. 1994. Measuring Usability: Preference vs. Performance. Commun. ACM 37, 4 (April 1994), 66--75. DOI:http://dx.doi.org/10.1145/175276.175282 Google ScholarDigital Library
- Richard L. Oliver. 1980. A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research 17, 4 (1980), 460--469. DOI:http://dx.doi.org/10.2307/3150499Google ScholarCross Ref
- Guido Peeters. 1971. The positive-negative asymmetry: On cognitive consistency and positivity bias. European Journal of Social Psychology 1, 4 (1971), 455--474. DOI: http://dx.doi.org/10.1002/ejsp.2420010405Google ScholarCross Ref
- Guido Peeters and Janusz Czapinski. 1990. PositiveNegative Asymmetry in Evaluations: The Distinction Between Affective and Informational Negativity Effects. European Review of Social Psychology 1, 1 (1990), 33--60. DOI:http://dx.doi.org/10.1080/14792779108401856Google ScholarCross Ref
- Gordon F. Pitz and Natalie J. Sachs. 1984. Judgment and Decision: Theory and Application. Annual Review of Psychology 35, 1 (1984), 139--164. DOI:http://dx.doi.org/10.1146/annurev.ps.35.020184.001035Google ScholarCross Ref
- Philip Quinn and Shumin Zhai. 2016. A Cost-Benefit Study of Text Entry Suggestion Interaction. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '16). ACM, New York, NY. DOI: http://dx.doi.org/10.1145/2858036.2858305 Google ScholarDigital Library
- Matthew Rabin. 1998. Psychology and Economics. Journal of Economic Literature 36, 1 (1998), 11--46.Google Scholar
- Paul Rozin and Edward B. Royzman. 2001. Negativity Bias, Negativity Dominance, and Contagion. Personality and Social Psychology Review 5, 4 (2001), 296--320. DOI:http://dx.doi.org/10.1207/S15327957PSPR0504_2Google ScholarCross Ref
- Herbert A. Simon. 1959. Theories of Decision-Making in Economics and Behavioral Science. The American Economic Review 49, 3 (1959), 253--283. http://jstor.org/stable/1809901Google Scholar
- Shelley E. Taylor. 1991. Asymmetrical effects of positive and negative events: The mobilization-minimization hypothesis. Psychological Bulletin 110, 1 (1991), 67--85. DOI:http://dx.doi.org/10.1037/0033--2909.110.1.67Google ScholarCross Ref
- Richard H. Thaler. 1980. Toward a positive theory of consumer choice. Journal of Economic Behavior & Organization 7, 1 (1980), 39--60. DOI:http://dx.doi.org/10.1016/0167-2681(80)90051-7Google ScholarCross Ref
- Amos Tversky and Daniel Kahneman. 1981. The framing of decisions and the psychology of choice. Science 211, 4481 (1981), 453--458. DOI:http://dx.doi.org/10.1126/science.7455683Google Scholar
- Elke U. Weber and Eric J. Johnson. 2009. Mindful Judgment and Decision Making. Annual Review of Psychology 60, 1 (2009), 53--85. DOI:http://dx.doi. org/10.1146/annurev.psych.60.110707.163633Google ScholarCross Ref
- George Wu, Chip Heath, and Richard Larrick. 2008. A prospect theory model of goal behavior. (2008).Google Scholar
- Youjae Yi. 1990. A Critical Review of Consumer Satisfaction. In Review of Marketing 1990, Valarie A. Zeithaml (Ed.). American Marketing Association, Chicago, IL, 68--123.Google Scholar
Index Terms
- When Bad Feels Good: Assistance Failures and Interface Preferences
Recommendations
Why good engineers (sometimes) create bad interfaces
CHI '90: Proceedings of the SIGCHI Conference on Human Factors in Computing SystemsThis paper presents a view of system design that shows how good engineering practice can lead to poor user interfaces. From the engineer's perspective, the ideal interface reflects the underlying mechanism and affords direct access to the control points ...
When good things happen to bad products: where are the benefits of usability in the consumer appliance market?
Consider the following three stories about usability and consumer appliances.
• A cellular phone with significant usability problems was launched. Still, the product was a great sales success and many users even seemed to have enjoyed using the product.
...An Explorative Study on Crossmodal Congruence Between Visual and Tactile Icons Based on Emotional Responses
ICMI '14: Proceedings of the 16th International Conference on Multimodal InteractionTactile icons, brief tactile stimuli conveying abstract information, have found their use in various applications, and their use with visual elements is increasing on touchscreen user interfaces. However, effective design guidelines of tactile icons for ...
Comments