Terry Costantino
Steven LeMay
ABSTRACT
Public libraries are in crisis-mode trying to figure out their future. One area they are struggling with is their role and relationship to the Internet -- their e-services. This study engages public library staff, vendors and members in the redesign of online account management features as a way to look at participation from the perspective of the participants. Bringing together concerns, ideas and methodologies from the fields of librarianship, education, and Participatory Design, this study uses a Participatory Action Research approach to explore what we mean by participation and to identify barriers to achieving our ideal vision of participation.
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Index Terms
- Exploring participation in the design of public library e-services
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