ABSTRACT
This paper presents an approach to anticipate the maturity of a product taking into account user experience. Socio-technical systems evolve with the emergence of new practices. An analysis of this issue is presented in the context of highly-automated system development such as in aeronautics, and is extended to appliances of our everyday life. A product is truly accepted for routine use only when it is judged mature enough.
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Index Terms
- Maturité, automation et expérience des utilisateurs
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