Open Access, Peer-reviewed
pISSN 1225-9330
eISSN 2288-4955
    J Korean Acad Nurs Adm. 2017 Jan;23(1):8-17. Korean.
    Published online Jan 31, 2017.
    https://doi.org/10.11111/jkana.2017.23.1.8
    Copyright © 2017 Korean Academy of Nursing Administration
    Original Article

    Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy

    Song Yi Kim, and Sook Hee Yoon
      • Department of Nursing, Inje University, Busan, Korea.
    • Corresponding author: Kim, Song Yi. Department of Nursing, Inje University, 75 Bokji-ro, Busanjin-gu, Busan 47392, Korea. Tel: +82-51-622-7772, Fax: +82-51-896-9840, Email: identity01@gmail.com
    Received October 13, 2016; Revised December 06, 2016; Accepted January 24, 2017.

    This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

    Abstract

    Purpose

    The aim of this study was to analyze the effects of incivility experienced by clinical nurses on their job stress, and to identify the moderating effects of self-efficacy on the relationship between job stress and incivility.

    Methods

    A structured self-report questionnaire was used to measure job stress, incivility and self-efficacy. Data were collected from 140 nurses currently working in three general hospitals of more than 300 beds. Data were analyzed using descriptive statistics, ANOVA, Scheffé test, Pearson correlation coefficient, hierarchical multiple linear regression with the SPSS Version 19.0 program.

    Results

    Incivility from supervisors, patients and patients' families showed a significant effect on job stress and self-efficacy had an effect on incivility from patients and patients' families and also incivility from doctors and job stress. These variables have total explanatory power of 46.6% on job stress.

    Conclusion

    The results indicate a need to recognize the seriousness and damage of incivility in order to reduce hospital nurses' job stress and to awaken nurses to the relationship of stress and incivility and establish institutional programs to combat incivility. Moreover, there is also a need to improve self-efficacy on the ward through hospital education and coaching.

    Keywords
    Nurse; Incivility; Self-efficacy; Job stress

    Tables

    Table 1
    General Characteristics of Participants (N=140)

    Table 2
    Degree of Incivility, Self-efficacy, and Job Stress (N=140)

    Table 3
    Differences In the Job Stress by General Characteristics (N=140)

    Table 4
    Correlation among Incivility, Self-efficacy, and Job Stress (N=140)

    Table 5
    Moderating Effect of Self-efficacy on Relationship between Job Stress and Incivility (N=140)

    Notes

    This article is a condensed form of the first author's master thesis from Inje University.

    References

      1. Lee SE. Environment and nursing(II). Occupational health care in hospital. Korean Nurse 1992;31:22–25.
      1. Lee DS. In: A study of development and standardization to measure job stress in Korea. [dissertation]. Gangwon-do Province: Hallym University; 1999. pp. 1-99.
      1. Lee SW. Job Stress in Nursing: a study of staff nurses in a general hospital. Korean Nurse 1984;23(2):25–29.
      1. Kim YJ. Comparative study on the stress response of nurses working on psychiatric wards to that of nurses working on general wards. J Nurs Acad Soc 1995;25(3):399–418.
      1. Bong YS, So HS, You HS. A study on the relationship between job stress, self-efficacy and job satisfaction in nurses. J Korean Acad Nurs Adm 2009;15(3):425–433.
      1. Andersson LM, Pearson CM. Tit for tat? The spiraling effect of incivility in the workplace. Acad Manage Rev 1999;24(3):452–471. [doi: 10.5465/amr.1999.2202131]
      1. Hutton SA. Workplace incivility: State of the science. J Nurs Adm 2006;36(1):22–27.
      1. Dion MJ. In: The impact of workplace incivility and occupational stress on the job satisfaction and turnover intention of acute care nurses. Doctoral Dissertations. 2006. pp. AAI3221535.
        http://digitalcommons.uconn.edu/dissertations/AAI3221535.
      1. Lim S, Cortina LM, Magley VJ. Personal and workgroup incivility: Impact on work and health outcomes. J Appl Psychol 2008;93(1):95–107. [doi: 10.1037/0021-9010.93.1.95]
      1. Judge TA, Bono JE. Relationship of core self-evaluations traits--self-esteem, generalized self-efficacy, locus of control, and emotional stability--with job satisfaction and job performance: A meta-analysis. J Appl Psychol 2001;86(1):80–92.
      1. Kwon HJ. The medical institution within the nurses face verbal abuse. Korean Nurse 2007;46(1):34–39.
      1. Bandura A. In: Social learning theory. Englewood Cliffs, NJ: Prentice Hall; 1977.
      1. Han K, Kim NS, Kim JH, Lee KM. Influencing factors on symptoms of stress among hospital staff nurses. J Korean Acad Nurs 2004;34:1307–1314.
      1. Cheon MB, Lee JG. A study on the factors of job seeking stress for graduand in Korean: The moderating effect of career attitude maturity and self-efficacy. Int Bus J 2013;52:191–214.
      1. Lee YO. In: (A) study on the moderating effect of self-efficacy in the relationship between stressors and occupational stress level of the nurses in a tertiary hospital [master's thesis]. Daegu: Keimyung University; 2006. pp. 1-77.
      1. Guidroz AM, Burnfield-Geimer JL, Clark O, Schwetschenau HM, Jex SM. The nursing incivility scale: Development and validation of an occupation-specific measure. J Nurs Meas 2010;18(3):176–200. [doi: 10.1891/1061-3749.18.3.176]
      1. Kim SY, Kim JK, Park KO. Path analysis for workplace incivility, empowerment, burnout, and organizational commitment of hospital nurses. J Korean Acad Nurs Adm 2013;19(5):555–564. [doi: 10.11111/jkana.2013.19.5.555]
        ISSN 1225-9330 (Print) ISSN 2288-4955(Online).
      1. Sherer M, Maddux JE, Mercandante B, Prentice-Dunn S, Jacobs B, Rogers RW. The self-efficacy scale: Construction and validation. Psychol Rep 1982;51:663–671. [doi: 10.2466/pr0.1982.51.2.663]
      1. Jung AS. In: (A) Study to survey the nurses for their health promoting behaviors and self-efficacy in general hospital nurse [master's thesis]. Seoul: Hanyang University; 2007. pp. 1-60.
      1. Yoo MO. In: Influences of verbal abuse on job stress and organizational commitment of nurses [master's thesis]. Chungju: Chungju National University; 2012. pp. 1-63.
      1. Baron RM, Kenny DA. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. J Pers Soc Psychol 1986;51(6):1173–1182. [doi: 10.1037/0022-3514.51.6.1173]
      1. Ko YK. The level of stress of dimensional job stress of hospital nursing staff. Korean J Stress Res 2009;17(3):227–236.
      1. Son YJ, Yoon MS. Trait anger, job stress and mental health status of female nurses and teachers in Korea. Korean J Stress Res 2005;13(1):35–40.
      1. Ko HM, Gwak SY, Chang K. A study on satisfaction, job stress, burnout, organizational citizenship and productivity of hospital nurses. J Korea Saf Manag Sci 2015;17(4):181–192. [doi: 10.12812/ksms.2015.17.4.181]
      1. Park EK, Na YK. A study on verbal abuse experience, sexual harassment damages and self-esteem of operating room nurses. Korean J Sci Crim Investig 2015;9(4):266–274. [doi: 10.20297/jsci.2015.9.4.266]
      1. Hutton S, Gates D. Workplace incivility and productivity losses among direct care staff. AAOHN J 2008;56(4):168–175. [doi: 10.3928/08910162-20080401-01]
      1. Duchscher JE, Cowin LS. The experience of marginalization in new nursing graduates. Nurs Outlook 2004 Nov-Dec;52(6):289–296. [doi: 10.1016/j.outlook.2004.06.007]
      1. Lee EH, Chang SJ, Kim HO, Roh J, Park EJ, Won JU. Relationship between job stress and turnover of registered nurses in a university hospital. Korean J Occup Environ Med 2007;19(2):93–104.
      1. Kang HL. A study of occupational satisfaction, stress and customer orientation of Upper-scale general hospital nurses. Korean J Occup Health Nurs 2010;19:268–277.
      1. Goo HS. Effects of self-esteem and self-efficacy enhancement programs for multicultural families, youth. J Community Welf 2013;45:83–112.
    Cited by
    Crossref 6
    Google Scholar 
    MeSH Terms
    Education
    Hospitals, General
    Humans
    Linear Models
    Metrics
    Share
    Tables
    slide
    slide
    slide
    slide
    slide

    1 / 5

    PERMALINK