Open Access, Peer-reviewed
pISSN 1225-9330
eISSN 2288-4955
    J Korean Acad Nurs Adm. 2011 Dec;17(4):432-442. Korean.
    Published online Dec 31, 2011.
    https://doi.org/10.11111/jkana.2011.17.4.432
    Copyright © 2011 Korean Academy of Nursing Administration
    Original Article

    The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center

    Hyun Jeong Kim,1 and Young-Hee Yom2
      • 1Doctoral student, Department of Nursing, Chung-Ang University, Korea.
      • 2Professor, Department of Nursing, Chung-Ang University, Korea.
    • Correspondence: Yom, Young-Hee. Department of Nursing, Chung-Ang University, 221, Huksuk-Dong, Dongjak-Ku, Seoul, 156-756, Korea. Tel: 82-2-820-5700, Fax: 82-2-824-7961, Email: yhyom@cau.ac.kr
    Received July 28, 2011; Revised October 03, 2011; Accepted November 07, 2011.

    Abstract

    Purpose

    The purpose of this study was to identify the factors influencing the intention of the reuse in patients admitted in university hospital emergency medical center.

    Method

    The participants were 253 patients admitted to a niversity hospital emergency medical center. Data were collected with self-administrated questionnaires and analyzed by hierarchical multiple regression.

    Results

    Patient satisfaction with nursing care service and switching cost were positively correlated with reuse by patients while the perceived risk was negatively correlated. As levels of satisfaction with nursing care services and switching cost increase, intention of reuse increases. Satisfaction with nursing care service, switching cost and perceived risk in emergency medical center influence intention to reuse and explain 68.8% of total variation of intention to reuse.

    Conclusion

    Findings provide strong empirical evidence for importance of atient satisfaction with nursing care service, the switching costs and the perceived risk in explaining the intention of reuse an emergency medical center.

    Keywords
    Emergency; Patient satisfaction; Risk; Intention of reuse

    Tables

    Table 1
    General Characteristics (N=253)

    Table 2
    Means, Standard Deviations and Reliability (N=253)

    Table 3
    Analysis of Differences in Intention of Reuse According to Demographic Characteristics (N=253)

    Table 4
    Correlations among Variables (N=253)

    Table 5
    Result of Hierarchical Regression Analysis for Intention of Reuse (N=253)

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    MeSH Terms
    Emergencies
    Humans
    Intention
    Nursing Care
    Patient Satisfaction
    Surveys and Questionnaires
    Metrics
    Share
    Tables
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