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Improving project learning: a new approach to lessons learnt

Paul A. Fuller (Department of Civil and Building Engineering, Loughborough University, Loughborough, UK)
Andrew R.J. Dainty (Department of Civil and Building Engineering, Loughborough University, Loughborough, UK)
Tony Thorpe (Department of Civil and Building Engineering, Loughborough University, Loughborough, UK)

International Journal of Managing Projects in Business

ISSN: 1753-8378

Article publication date: 25 January 2011

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Abstract

Purpose

The purpose of this paper is to report on research which has developed a new approach to capturing project‐based learning.

Design/methodology/approach

Action research was employed as part of a longitudinal single organization case study.

Findings

Project learning processes can be improved by using an event‐based approach to project knowledge integration that propagates duetero‐learning. The approach developed generates outputs that codify lessons learnt and promotes measurement of benefits. The event and the outputs, in effect, take the form of “boundary objects” which act as a bridge or means of translation between the participants, as well as to those who will use the learning to improve their own project practice on other projects.

Research limitations/implications

The approach has only been applied within a single support services organization, but could provide a way of overcoming the considerable difficulties inherent in capturing lessons learned within project‐based environments.

Practical implications

The approach helps to overcome the key issues of obtaining management and staff buy‐in, and dealing with the time pressures that exist in project‐based environments. The outputs can be applied to encourage learning across projects and wider communities resulting in improved practice.

Originality/value

The process uses the concept of boundary objects to explain how some of the problems arising when complex abstract concepts are involved can be overcome, particularly in increasing understanding and buy‐in from the actors involved. Viewing learning events as boundary objects sees them as mediating information across project boundaries, between project practitioners and across business units. The event process can be adapted for a variety of scenarios and used by an organization or group of organizations to improve and apply learning more successfully.

Keywords

Citation

Fuller, P.A., Dainty, A.R.J. and Thorpe, T. (2011), "Improving project learning: a new approach to lessons learnt", International Journal of Managing Projects in Business, Vol. 4 No. 1, pp. 118-136. https://doi.org/10.1108/17538371111096926

Publisher

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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