Are you getting value from your IT?

Speculates on whether companies are obtaining value for money from technology, as IT spending consumers a considerable portion of both the balance sheet and the annual operating budget. Shows how to figure out whether a company is getting its money’s worth out of its investment in technology, and uses four main items in a list to add value: expense containment; process improvement; customer advantage; and talent leverage. Employs copious use of figures and tables to aid the reader. Concludes it is also possible to generate values for semi‐tangible assets such as people and intangibles.