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Harrison, T. Editorial: Understanding the behaviour of financial services consumers: A research agenda. J Financ Serv Mark 8, 6–10 (2003). https://doi.org/10.1057/palgrave.fsm.4770102
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DOI: https://doi.org/10.1057/palgrave.fsm.4770102
Keywords
- banking
- customer relations
- e-business
- e-commerce
- financial brokers
- financial engineering
- financial institutions
- financial marketing
- financial models
- financial planning
- financial training
- insurance
- intermediation
- knowledge management
- management
- marketing
- marketing strategy
- pensions
- services quality
- virtual organisations