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Surveying patients' and family members' satisfaction: the experience of the mental health department in Savona

Published online by Cambridge University Press:  11 October 2011

Giacinto Buscaglia ,
Adriana Carolei ,
Francesca Baldazzi ,
Alessandra Marinoni  and
Antonio Maria Ferro
Giacinto Buscaglia*
Affiliation:
Dipartimento di Salute Mentale n°2 Savonese, Savona
Adriana Carolei
Affiliation:
Dipartimento di Scienze Sanitarie Applicate e Psicocomportamentali, Università degli Studi di Pavia, Pavia
Francesca Baldazzi
Affiliation:
Dipartimento di Salute Mentale n°2 Savonese, Savona
Alessandra Marinoni
Affiliation:
Dipartimento di Scienze Sanitarie Applicate e Psicocomportamentali, Università degli Studi di Pavia, Pavia
Antonio Maria Ferro
Affiliation:
Dipartimento di Salute Mentale n°2 Savonese, Savona
*
Address for correspondence: Dr G. Buscaglia, Dipartimento di Salute Mentale N. 2 Savonese, Via Don Bosco 35, Savona. Fax: +39-0182-542969 E-mail: ino.buscaglia@wooow.it
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Abstract

Summary

Aim — To point out the degree of satisfaction of psychotic patients and their family members in relation to the assistance given by the four Outpatient Mental Health Services in the Savona Department. Methods — patients with a diagnosis of psychosis were selected among those visited during the period from the 1st of January to the 30th of April 2002. VSSS—54 item, was utilized. Results — The analysis, conducted on 301 patients and 149 family members, highlighted: 1) a substantially positive assessment of the Services 2) the patients and their family members quite agreed on the evaluation of the different areas of satisfaction 3) Strong points: all the operators' human and professional skills 4) request of a better knowledge of the Service's programmes and more information to the public opinion 5) request of more collaboration with family doctors and other specialists 6) The worst criticism: the Service's response to night and holiday emergency. Conclusions — The patients and their family members reacted positively to the survey, that created more resistance on the part of the operators. The survey is not to be considered the final objective, but the point of departure for a new form of collaboration between the users and the operators.

Declaration of Interest

none

Keywords

qualitysatisfactionpsychiatric patientsfamily members
Type
Original Papers
Information
Epidemiology and Psychiatric Sciences , Volume 13 , Issue 3 , September 2004 , pp. 158 - 168
Copyright
Copyright © Cambridge University Press 2004

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References

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