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Speech Communication
Volume 43, Issues 1-2, June 2004, Pages 33-54
 
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doi:10.1016/j.specom.2004.02.001    How to Cite or Link Using DOI (Opens New Window)
Copyright © 2004 Elsevier B.V. All rights reserved.

Evaluation and usability of multimodal spoken language dialogue systems

Laila DybkjærE-mail The Corresponding Author, a, Niels Ole BernsenE-mail The Corresponding Author, a and Wolfgang MinkerCorresponding Author Contact Information, E-mail The Corresponding Author, b

a Natural Interactive Systems Laboratory, Science Park 10, 5230, Odense M, Denmark b Department of Information Technology, University of Ulm, Albert-Einstein-Allee 43, 89081, Ulm, Germany

Received 27 June 2003; 
Revised 9 February 2004; 
accepted 10 February 2004. 
Available online 21 February 2004.

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Abstract

With the technical advances and market growth in the field, the issues of evaluation and usability of spoken language dialogue systems, unimodal as well as multimodal, are as crucial as ever. This paper discusses those issues by reviewing a series of European and US projects which have produced major results on evaluation and usability. Whereas significant progress has been made on unimodal spoken language dialogue systems evaluation and usability, the emergence of, among others, multimodal, mobile, and domain-oriented systems continues to pose entirely new challenges to research in evaluation and usability.

Author Keywords: Evaluation projects; State-of-the-art; Generalisations; Guidelines; Theory

Article Outline

1. Introduction
2. Projects overview
2.1. US projects
2.2. European projects
3. State-of-the-art
3.1. Technical evaluation
3.2. Usability and usability evaluation
4. Empirical generalisations
4.1. ATIS
4.2. Evalda
4.3. EAGLES
4.4. DISC
4.5. Usability guidelines
4.6. Standardisation
5. Frameworks
5.1. PARADISE
5.2. PROMISE
6. Multimodal SLDSs usability, generalisations and theory
7. Discussion and outlook
8. Concluding remarks
Acknowledgements
References

 
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