doi:10.1016/j.peva.2004.08.001
Copyright © 2004 Elsevier B.V. All rights reserved.
Optimal scheduling in a queue with differentiated impatient users
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Amy Csizmar Dalala,
,
and Scott Jordanb, 
aDepartment of Mathematics and Computer Science, Carleton College, Northfield, MN 55057, USA
bDepartment of Electrical Engineering and Computer Science, University of California, Irvine, CA 92697, USA
Received 22 November 2003;
revised 9 June 2004.
Available online 23 September 2004.
Abstract
We consider a M/M/1 queue in which the average reward for servicing a job is an exponentially decaying function of the job’s sojourn time. The maximum reward and mean service times of a job are i.i.d. and chosen from arbitrary distributions. The scheduler is assumed to know the maximum reward, service rate, and age of each job. We prove that the scheduling policy that maximizes average reward serves the customer with the highest product of potential reward and service rate.
Keywords: Queuing theory; Reward; Scheduling
Fig. 1. Equal maximum reward model: (a) normalized average reward as a function of load and (b) sojourn time variance as a function of load.
Fig. 2. Differentiated maximum reward model: (a) normalized average reward as a function of load and (b) sojourn time variance as a function of load.
Fig. 3. Differentiated service rate model: (a) normalized average reward as a function of load and (b) sojourn time variance as a function of load.
Fig. 4. Average reward earned by LIFO-PR and other service orders under overload conditions.
Fig. 5. Average reward at various stages of overload, LIFO-PR only.

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