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doi:10.1016/j.elerap.2006.02.001    
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Copyright © 2006 Elsevier B.V. All rights reserved.

A simple model and a distributed architecture for realizing one-stop e-government

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Gonçalo Paiva Diasa, Corresponding Author Contact Information, E-mail The Corresponding Author and José Aberto Rafaelb

aEscola Superior de Tecnologia e Gestão de Águeda, Universidade de Aveiro, Zona Industrial da Alagoa, Apartado 473, 3754-909 Águeda, Portugal

bDepartamento de Electrónica e Telecomunicações, Universidade de Aveiro, Portugal


Received 7 December 2004; 
revised 20 September 2005; 
accepted 7 February 2006. 
Available online 24 March 2006.

Abstract

In this paper, we propose a generic model for one-stop e-government and a distributed architecture for its implementation. The model follows a very basic paradigm: the public administration is composed of an unstructured network of entities that upload and download information objects to/from each other and to/from service repositories in order to deliver client-centered services. The architecture is based on widely available technologies such as HTTP, SSL, XML and PKI and it supports the implementation of life events, single access points, concurrent providers and integrated delivery channels. We argue that the proposed architecture permits the interconnection of almost any kind of government body and that it establishes a common ground upon which new standardization levels can be built. As a starting point, we also define a set of general requirements for one-stop e-government.

Keywords: E-government; One-stop government; Electronic services; Web services; E-government models and architectures

Article Outline

1. Introduction
2. Requirements for a generic model
2.1. Client-centered approach
2.2. Channel multiplicity
2.3. Concurrent access points
2.4. Versatility
2.5. Security
3. The model
3.1. Entities
3.2. Service repositories
3.3. Services, requests and reports
3.4. Security
3.5. Document formats
4. The distributed architecture
4.1. Requesters and providers
4.2. Service repositories
4.3. Transferable objects
4.4. Network interactions
4.5. The container structure
5. Requirements revisited
5.1. Life events
5.2. Normalized services
5.3. Heterogeneity
5.4. Entity authorization
5.5. Financial transactions
5.6. Standards evolution
6. Conclusions
References






Corresponding Author Contact InformationCorresponding author. Tel.: +351 234 603839; fax: +351 234 603838.

 
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