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Decision Support Systems
Volume 44, Issue 2, January 2008, Pages 409-424
 
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doi:10.1016/j.dss.2007.05.001    How to Cite or Link Using DOI (Opens New Window)
Copyright © 2007 Elsevier B.V. All rights reserved.

Transactive memory systems in organizations: Implications for knowledge directories

Paul Jacksona, Corresponding Author Contact Information, E-mail The Corresponding Author and Jane Klobasb, E-mail The Corresponding Author

aEdith Cowan University, Churchlands, Western Australia, 6018, Australia bBocconi University, via Sarfatti 25, 20136 Milan, Italy and University of Western Australia, 35 Stirling Hwy, Nedlands 6009, Australia

Received 9 March 2006; 
revised 26 April 2007; 
accepted 7 May 2007. 
Available online 13 May 2007.

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Abstract

This article describes a detailed case study in which the authors observed organizational Transactive Memory Systems (TMS). The concept of TMS was originally used to describe sets of directories that are used to locate, allocate and retrieve knowledge in pairs and small groups. Our case study of head office and distributed knowledge workers revealed that the basic TMS processes and directories appear to be present at an organizational level as well. The results imply that an organization can indeed be seen as a TMS and suggest that information systems which are intended to support TMS should be approached as a component within a complex and multi-dimensional information retrieval ecology.

Keywords: Transactive memory systems; Knowledge management; Virtual work; Global organizations

Article Outline

1. Introduction
2. Literature review
2.1. Transactive memory systems
2.2. Transactive memory systems and virtual work
3. Method
3.1. The case study organization
3.2. Data collection
3.3. Data analysis
4. Results
4.1. Directories and directory maintenance
4.2. Knowledge allocation and storage
4.3. Retrieval
5. Discussion
6. Implications for information systems to support TMS
7. Conclusion
Appendix A. Interview questions
References
Vitae



Decision Support Systems
Volume 44, Issue 2, January 2008, Pages 409-424
 
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