Copyright © 2003 Elsevier B.V. All rights reserved.
Business Process Intelligence
Available online 17 December 2003.
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Abstract
Business Process Management Systems (BPMSs) are software platforms that support the definition, execution, and tracking of business processes. BPMSs have the ability of logging information about the business processes they support. Proper analysis of BPMS execution logs can yield important knowledge and help organizations improve the quality of their business processes and services to their business partners. This paper presents a set of integrated tools that supports business and IT users in managing process execution quality by providing several features, such as analysis, prediction, monitoring, control, and optimization. We refer to this set of tools as the Business Process Intelligence (BPI) tool suite. Experimental results presented in this paper are very encouraging. We plan to investigate further enhancements on the BPI tools suite, including automated exception prevention, and refinement of process data preparation stage, as well as integrating other data mining techniques.
Author Keywords: Business Process Intelligence; Workflow mining; Process execution analysis and prediction; Data warehouse
Article Outline
- 1. Introduction and motivations
- 2. Process model and process logs
- 3. BPI architecture and functionalities
- 3.1. The process data warehouse, data loader, and core semantic concepts
- 3.2. The BPI process mining engine
- 3.2.1. Process mining phases for behavior analysis
- 3.2.2. Experimental results in behavior analysis
- 3.2.3. Prediction of behaviors
- 3.2.4. Analysis of decision points
- 3.2.5. Process mining engine architecture
- 3.3. The BPI Cockpit
- 4. Related work
- 5. Conclusions and future work
- References
- Vitae







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