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Decision Support Systems
Volume 38, Issue 1, October 2004, Pages 19-31
 
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doi:10.1016/S0167-9236(03)00062-9    How to Cite or Link Using DOI (Opens New Window)
Copyright © 2003 Elsevier B.V. All rights reserved.

It's all about attitude: revisiting the technology acceptance model

Hee-dong YangCorresponding Author Contact Information, a, Corresponding Author Contact Information, E-mail The Corresponding Author and Youngjin YooE-mail The Corresponding Author, b, 1

a College of Management, Ewha Womans University, 11-1 Daehyun-Dong, Sodaemun-Ku, Seoul 120-750, South Korea b Information Systems Department, Weatherhead School of Management, Case Western Reserve University, 10900 Euclid Avenue, Cleveland, OH 44106, USA

Received 1 April 2002; 
accepted 1 February 2003. 
Available online 21 November 2003.

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Abstract

We expanded Davis et al.'s technology acceptance model (TAM) by considering both the affective and the cognitive dimensions of attitude and the hypothesized internal hierarchy among beliefs, cognitive attitude, affective attitude and information systems (IS) use. While many of the earlier findings in TAM research were confirmed, the mediating role of affective attitude between cognitive attitude and IS use was not supported. Our results cast doubts on the use of the affective attitude construct in explaining IS use. Meanwhile, we found that cognitive attitude is an important variable to consider in explaining IS usage behaviors. Our results suggest that attitude deserves more attention in IS research for its considerable influence on the individual and organizational usage of IS.

Author Keywords: Technology acceptance; Attitude; Structural equation model

Article Outline

1. Introduction
2. Research rationale and motivation
3. Research models
4. Methodology
4.1. Data collection
4.2. Measurements
5. Data analysis
5.1. Test of the measurement model
5.2. Test of the model
6. Discussions and conclusions
6.1. Limitations
6.2. Implications for future research
6.3. Implications for practice
Acknowledgements
Appendix A. Measurement instrument
References
Further Reading
Vitae



Decision Support Systems
Volume 38, Issue 1, October 2004, Pages 19-31
 
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