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Decision Support Systems
Volume 36, Issue 2, October 2003, Pages 147-160
 
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doi:10.1016/S0167-9236(02)00139-2    How to Cite or Link Using DOI (Opens New Window)
Copyright © 2002 Elsevier Science B.V. All rights reserved.

An exploratory cognitive DSS for strategic decision making

Jim Q. Chena, Corresponding Author Contact Information, E-mail The Corresponding Author and Sang M. Leeb

a Herberger College of Business, St. Cloud State University, St. Cloud, MN 56301, USA b College of Business Administration, University of Nebraska-Lincoln, Lincoln, NE 68588-0491, USA

Accepted 1 July 2002. ;
Available online 29 October 2002.

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Abstract

Research on decision support systems (DSS)/executive information systems (EIS) has been primarily concerned with the behavioral aspect of managerial work and has largely ignored the cognitive aspect of decision support. Rather than focusing on the manager's information need on “critical success factors” and the need for supporting specific decision making, this research emphasizes the need to support the decision maker's general thinking processes to reduce cognitive biases in decision making. This paper reports the design, development, and exploratory assessment of a prototype cognitive decision support system (CDSS).

Author Keywords: Managerial cognition; Cognitive decision support; Strategic decision making

Article Outline

1. Introduction
2. Managerial cognition and IS support
3. Cognitive simplification process
3.1. Availability
3.2. Adjustment and anchoring
3.3. Prior hypothesis bias
3.4. Reasoning by analogy
3.5. Overconfidence
4. A cognitive approach to decision support systems design
4.1. A web-based architecture for multi-participant cognitive decision support systems
4.2. Graphic user interface
4.3. Problem processing system
4.3.1. Case memory subsystem
4.3.2. Cognitive mapping subsystem
4.3.3. Scenario builder
4.4. Domain knowledge management system
5. Exploratory assessment
5.1. Interviews with three small business executives
5.2. Preliminary survey results from six small business executives
6. Comparison of CDSS with typical DSS/ESS
7. Applicability issues
8. Conclusion
References
Vitae





Decision Support Systems
Volume 36, Issue 2, October 2003, Pages 147-160
 
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