Copyright © 2002 Elsevier Science B.V. All rights reserved.
An exploratory cognitive DSS for strategic decision making
Accepted 1 July 2002. ;
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Abstract
Research on decision support systems (DSS)/executive information systems (EIS) has been primarily concerned with the behavioral aspect of managerial work and has largely ignored the cognitive aspect of decision support. Rather than focusing on the manager's information need on “critical success factors” and the need for supporting specific decision making, this research emphasizes the need to support the decision maker's general thinking processes to reduce cognitive biases in decision making. This paper reports the design, development, and exploratory assessment of a prototype cognitive decision support system (CDSS).
Author Keywords: Managerial cognition; Cognitive decision support; Strategic decision making
Article Outline
- 1. Introduction
- 2. Managerial cognition and IS support
- 3. Cognitive simplification process
- 3.1. Availability
- 3.2. Adjustment and anchoring
- 3.3. Prior hypothesis bias
- 3.4. Reasoning by analogy
- 3.5. Overconfidence
- 4. A cognitive approach to decision support systems design
- 4.1. A web-based architecture for multi-participant cognitive decision support systems
- 4.2. Graphic user interface
- 4.3. Problem processing system
- 4.4. Domain knowledge management system
- 5. Exploratory assessment
- 5.1. Interviews with three small business executives
- 5.2. Preliminary survey results from six small business executives
- 6. Comparison of CDSS with typical DSS/ESS
- 7. Applicability issues
- 8. Conclusion
- References
- Vitae







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