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Decision Support Systems
Volume 33, Issue 3, July 2002, Pages 233-246
 
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doi:10.1016/S0167-9236(02)00014-3    How to Cite or Link Using DOI (Opens New Window)
Copyright © 2002 Elsevier Science B.V. All rights reserved.

Formal aspects of a generic model of trust for electronic commerce

Yao-Hua Tana, Corresponding Author Contact Information, E-mail The Corresponding Author and Walter ThoenE-mail The Corresponding Author, b

a Department of Economics and Business Administration, Free University Amsterdam, De Boelelaan 1105, 1081 HV Amsterdam, Netherlands b Erasmus University Research Institute for Decision and Information Systems, (EURIDIS), Erasmus University Rotterdam, P.O. Box 1738, 3000 DR Rotterdam, Netherlands

Available online 30 January 2002.

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Abstract

In this paper, we describe how an agent's trust in transactions is a combination of an agent's trust in the other party and the trust in the control mechanisms for the successful performance of the transaction. This distinction is, in particular, relevant for international business-to-business electronic commerce, where trading partners often do not know each other before the trading takes place. We argue also that the agent's understanding of a control mechanism is essential for the agent's trust in that control mechanism. We give a formal analysis of the understanding that is required for control mechanisms to work and for determining the subjective level of trust in control mechanisms in electronic commerce.

Author Keywords: Electronic commerce; Formal analysis; Trust

Article Outline

1. Introduction
1.1. Trust in electronic commerce
1.2. Why is electronic commerce not trusted?
2. The determinants of trust
2.1. Party trust
2.2. Trust and control
2.3. Control trust
2.4. The objective and subjective aspects of party trust and control trust
3. Modelling trust in control mechanisms
3.1. Evidence relations and understanding
3.2. Trust in trade procedures
3.3. Modelling trust in information sources.
4. Applications of the trust model
4.1. Trust in electronic payment
4.2. Trust in international electronic trade
5. Conclusions
Acknowledgements
References
Vitae


 
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