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Decision Support Systems
Volume 33, Issue 4, August 2002, Pages 375-388
 
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doi:10.1016/S0167-9236(02)00005-2    How to Cite or Link Using DOI (Opens New Window)
Copyright © 2002 Elsevier Science B.V. All rights reserved.

The division of labor between human and computer in the presence of decision support system advice

Donald R. Jonesa, Corresponding Author Contact Information and Darrell Brownb

a Department of Information Systems and Quantitative Sciences, College of Business Administration, Texas Tech University, Lubbock, TX 79409-2101, USA b School of Business Administration, Portland State University, Portland, OR, USA

Accepted 1 October 2001. ;
Available online 20 January 2002.

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Abstract

Prior research suggests that decision support system (DSS) provide model advice and display non-modeled information for decision makers [4,13]. We investigate whether decision makers (1) delegate the processing of the modeled information to the model, (2) cognitively process the non-modeled information, and (3) decide based on the model's advice adjusted for the non-modeled information. Experimentally, decision makers were no more likely to execute normative strategies when they had requisite knowledge for the strategy than when they did not have the requisite knowledge. We observed alternative processing, including ignoring the advice altogether, and evaluating the advice. Our findings suggest that DSS builders must encourage decision strategies that capitalize on the relative strengths of human and computer in using those features.

Author Keywords: Decision strategies; Decision model reliance; DSS development; Human/computer interaction

Article Outline

1. Introduction
2. The divide-and-conquer strategy and alternatives
2.1. Advice and non-modeled information
2.2. The divide-and-conquer strategy and alternatives
2.3. Alternatives to the divide-and-conquer strategy
3. Method
3.1. Task and experimental design
3.2. Participants and procedure
3.3. Measures
4. Results
4.1. Ignoring the advice
4.2. Lack of tendency to divide-and-conquer
4.3. Evidence of evaluating the advice
4.4. Influence of advice and non-modeled attributes
5. Discussion
Acknowledgements
References
Vitae





Decision Support Systems
Volume 33, Issue 4, August 2002, Pages 375-388
 
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