Analysis and design of process feedback in information systems: old and new wine in new bottles

https://doi.org/10.1016/0959-8022(92)90006-EGet rights and content

Abstract

Process feedback is information to decision makers about the decision-making process designed to change the way they make decisions. Information technology offers new opportunities to generate and provide process feedback during human-computer interactions for decision making, but there is growing evidence that the effectiveness of feedback is sensitive to its content and form.

This paper proposes a framework for analyzing and designing process feedback. The framework describes the interaction between the decision task, the corresponding decision behavior, and the feedback. Using this framework, the paper demonstrates how to prescribe the content and form of process feedback. Thus, this work offers a unified framework for constructing testable propositions on the content and form of interactive feedback as a basis for future research. It suggests that the specification of feedback become an essential activity in building interactive information systems.

References (54)

  • W.R. Ashby

    Stability and adaptation

  • W.K. Balzer et al.

    The effects of cognitive feedback on performance

    Psychological Bulletin

    (1989)
  • A. Bandura

    Social Learning Theory

    (1977)
  • B. Brehmer

    Policy construction: Transforming declarative knowledge into judgments

    (1987)
  • J.E. Cutting

    Perceptions and information

    Annual Review Psychology

    (1987)
  • R.L. Daft et al.

    Toward a model of organizations as interpretation systems

    Academy Management Review

    (1984)
  • J.W. Dickhaut et al.

    An examination of the processes underlying comparative judgments of numerical stimuli

    Journal of Accounting Research

    (1975)
  • H.L. Dreyfus et al.

    Mind Over Machine

    (1986)
  • R.B. Duncan

    Characteristics of organizational environment and perceived environmental uncertainty

    Administrative Science Quarterly

    (1972)
  • K. Dunker

    On Problem Solving

  • S. Fisher

    Stress & Strategy

    (1986)
  • E.G. Flamholtz et al.

    Developing human resource accounting as a human resource decision support system

    Accounting Horizons

    (1988)
  • M.J. Ginzberg et al.

    Decision support systems: Issues and perspectives

  • K. Goldstein et al.

    Cognitive style: Five approaches and relevant research

    (1978)
  • K.R. Hammond et al.

    Human judgment and decision making: Theories, methods, and procedures

    (1980)
  • K.R. Hammond et al.

    Cognitive control

    Psychological Review

    (1972)
  • R.M. Hogarth

    Judgement and Choice

    (1987)
  • Cited by (0)

    View full text