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Robotics and Autonomous Systems
Volume 18, Issues 1-2, July 1996, Pages 117-126
 
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doi:10.1016/0921-8890(96)00019-X    How to Cite or Link Using DOI (Opens New Window)
Copyright © 1996 Published by Elsevier B.V.

Tele-service-robot: Integrating the socio-technical framework of human service through the InterNet-world-wide-web

Larry LeiferCorresponding Author Contact Information, a, E-mail The Corresponding Author, George Toyea, E-mail The Corresponding Author and Machiel Van der Loosb, E-mail The Corresponding Author

aStanford Center for Design Research, Mechanical Engineering Design, Bldg. 560, Panama Street, Stanford, CA 94305-2232, USA bRehabilitation R&D Center VA, Palo Alto Health Care System, 3801 Miranda Ave. #153 Palo Alto, CA 94304-1200, USA

Available online 16 February 1999.

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Abstract

In a recent survey of robotics in rehabilitative human service, Stanger et al. (1994) re-established the central role of task assessment in defining technical R&D priorities. Among their key findings, and central to the thesis of this paper, is the re-affirmation that engineers and scientists, intent on being helpful, must first assess just who is being served, where they are, what they are trying to do and who is going to pay for it. Moreover, the cost associated with an integral socio-technical framework that addresses user needs for interaction, support and maintenance after the initial installation is the real driver toward adoption of robotics technology over equivalent human service.


 
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