Research
Management expert systems for competitive advantage in business

https://doi.org/10.1016/0378-7206(90)90040-OGet rights and content

Abstract

While some areas of information technology are gradually slackening into the position of competitive necessity, Artificial Intelligence (AI) technology is emerging as a competitive weapon. The three areas of AI that have immediate economic values are robotics, natural language processing, and expert systems (ES). ES have the potential of becoming useful managerial tools in decision-making. They can handle ill-structured problems and exhibit features that will complement existing management information systems and decision support systems. Recognising the potentials of ES in management, this study investigates their present state of development, competitive implications, depth of penetration in business organizations, and future application areas. The trend and level of management expert systems application in Singapore are compared with those in the US.

References (14)

There are more references available in the full text version of this article.

Cited by (14)

  • Artificial intelligence in supply chain management: A systematic literature review

    2021, Journal of Business Research
    Citation Excerpt :

    AI is neither a new subject nor a new academic field of study (Huin et al., 2003); however, only recently have technological developments shown that AI has a vast set of applications (Min, 2010), making headlines by adapting processes in numerous diverse areas (Martínez-López and Casillas, 2013; Jarrahi, 2018), including supply chain management (SCM). While some areas of information technology are being reduced to a position of competitive necessity, AI technology is emerging as a competitive advantage (Thow-Yick and Huu-Phuong, 1990). In this regard, many companies are shifting from remote monitoring to control, optimization, and finally, advanced autonomous AI-based systems to improve their functionality (Kohtamäki et al., 2019).

  • Human resource management applications of knowledge-based systems

    1997, International Journal of Information Management
View all citing articles on Scopus
1

Is a Senior Lecturer of Management Information Systems and Business Computing in the Department of Decision Sciences, National University of Singapore. His research and teaching interests are in the areas of Information Theory, Management Information Systems, and Expert Systems.

2

Is Associate Professor and Head of the Department of Decision Sciences at the National University of Singapore. He has published articles in the Journal of the Association for Computing Machinery, Omega, and Studies in Banking and Finance. He received his Ph.D. from the London School of Economics.

View full text