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European Journal of Operational Research
Volume 62, Issue 2, 26 October 1992, Pages 221-240
 
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doi:10.1016/0377-2217(92)90250-D    How to Cite or Link Using DOI (Opens New Window)
Copyright © 1992 Published by Elsevier Science B.V.

Theory and methodology

On the design of a finite-capacity queue with phase-type service times and hysteretic control

Marcel F. Neuts*

B. M. Rao

Department of Systems and Industrial Engineering, University of Arizona, Tucson AZ 85721, USA Department of Applied Statistics and Operations Research, Bowling Green State University, Bowling Green, OH 43403, USA

Available online 22 May 2003.

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Abstract

We consider the design of a single-server queue with finite buffer capacity. Arrivals follow a Poisson distribution and service times have phase-type distributions. It is possible to switch the service rate between the normal and higher rates. A bi-level hysteretic control policy is considered where two trigger points, say u and l, are used for changes in service rate. When the number in the system exceeds u, the service rate is increased and it returns to the normal level only when the number in the system drops to l (0 < l < u). Algorithms to compute the equilibrium probability vector are presented along with a detailed discussion of various issues arising in their implementation. Numerical results are presented along with discussions of the behaviour of the system and of the effect of changes in the various model parameters. The paper concludes with a discussion on how the heuristic understanding of the system behavior gained can be exploited in performing an efficient numerical search for optimal parameter values. Details on extensions of the proposed algorithmic procedure to systems with more general arrival processes are also presented.

Author Keywords: Design; control; queues; phase-type distributions; algorithmic probability

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