Broadening visions of business process re-engineering

doi:10.1016/0305-0483(95)00063-1

Omega

Volume 24, Issue 3, June 1996, Pages 255-270

https://doi.org/10.1016/0305-0483(95)00063-1 Get rights and content

Abstract

Business process re-engineering (BPR) has become a popular management prescription. The fundamental message of BPR is that through the redesign of business processes, significant performance improvements can be achieved. While BPR with its doctrine of radical performance improvement is a powerful message, experiences have been mixed, and this paper suggests that in order to overcome some of the problems the concept may need to be reconceptualized. The honeymoon period is over and preliminary speculations are giving way to emerging research results, reality is dismissing myths, while practice and greater understanding are advancing the boundaries. Through an examination of the research literature, together with the author's own research, the paper argues that BPR is broadening in scope from its initial narrow, internal and analytic focus. This paper highlights how the concept is broadening and presents a number of themes which seem to best capture the emerging conceptualization.

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Broadening visions of business process re-engineering

Abstract

Long Range Plann.

Eur. Mgmt J.

Eur. Mgmt J.

Omega

Int. J. Inform. Mgmt

Long Range Plann.

Long Range Plann.

Japan Inc. embraces change

ComputerWorld

Authors split over concept: pair part ways on re-engineering

The Houston Chronicle

The role IT in business re-engineering

IS Analyser

Re-engineering reviewed

The Economist

Business process reengineering: help or hinder?

Focus on Change Management

Reengineering at American Express: The Travel Services Group's work in process

Interfaces

Matrix management: not a structure, a frame of mind

Harvard Busin. Rev.

Business reengineering: preconditions for BPR success and how to prevent failure

Inform. Syst. Mgmt

Getting ready for strategic change: surviving business process redesign

Inform. Syst. Mgmt

Reengineering the role of IS professionals

The role of information technology in transforming the business

Research Report 79

The horizontal organisation

Busin. Week

Benchmarking: The Search for Industry Best

Business re-engineering at CIGNA: experiences and lessons learned from the first five years

MIS Quart.

Sustaining competitive advantage from IT

The McKinsey Quart.

Re-engineering Management: The Mandate for New Leadership

Can Hallmark get well soon?

Busin. Week

Relationship marketing

The grassroots of IT and strategy

Using scenario analysis to manage the strategic risks of reengineering

Sloan Mgmt Rev.

Competing on resources: strategy in the 1990s

Harvard Busin. Rev.

Taylorism, teams and technology in re-engineering work orgaanisation

New Technol. Work and Employ

Relevance Lost: The Rise and Fall of Management Accounting

Human reengineering

Sloan Mgmt Rev.

The State of Re-engineering

Process Innovation

The new industrial engineering: information technology and business process redesign

Sloan Mgmt Rev.

Rank Xerox UK (A) and (B)

Reengineering: business change of mythic proportions

MIS Quart.

Beyond re-engineering: the three phases of business transformation

IBM Syst. J.

BPR and systems dynamics

Business process reengineering: improving in new strategic directions

California Mgmt Rev.

Serendipity and corporate transformation: business process re-engineering in North American and European financial institutions

Managing change: the art of balancing

Harvard Busin. Rev.

Friends Provident: Reengineering Customer Services

Putting IT in its place: a polemic for the nineties

J. Inform. Technol.

Beyond the Hype: Rediscovering the Essence of Management

Business process redesign: hype, hope or hypocrisy?

J. Inform. Technol.

Implications of experiences with business process re-engineering for IS/IT planning

Principles of Systems

The myth of IS planning

CIO

Strategic information systems planning: myths, realities and guidelines for successful implementation

Eur. J. Inform. Syst.

Information systems, operational research and business reengineering

Int. Trans. Opl Res.