Communicating conceptual integrity in distributed systems through intelligent assistance

doi:10.1016/0305-0483(94)90072-8

Omega

Volume 22, Issue 2, March 1994, Pages 113-122

https://doi.org/10.1016/0305-0483(94)90072-8 Get rights and content

Abstract

The importance of ‘perceived usefulness’ as a key determinant of software acceptance has recently been widely tested. However, little attention has been given as to how the ‘perceived usefulness’ of a piece of software may be communicated to the end user through system design. The difficulties of such communication are exacerbated in distributed systems where design is typically complex and frequently undertaken by a large number of people. This paper provides a set of principles for an intelligent assistant which facilitates the effective use of distributed systems. It describes three major architectural components of an intelligent assistant, namely, an articulated help base, a user model and a dialogue control module.

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Communicating conceptual integrity in distributed systems through intelligent assistance

Abstract

Cognitive Sci.

Int. J. Man-Mach. Stud.

Int. J. Man-Mach. Stud.

Omega

Int. J. Man-Mach. Stud.

Int. J. Man-Mach. Stud.

Educational Psychology: A Cognitive View

A structural paradigm for representing knowledge

Ease of use: a system design challenge

IBM Syst. J.

An investigation of computer coaching for information learning activities

Diagnosing bugs in a simple procedural skill

AI in CAI: an artificial intelligence approach to computer-aided instruction

IEEE Trans. Man-Mach. Syst.

Knowledge Based Tutoring: The GUIDON Program

Goals and strategies of inquiry teachers

Explaining and understanding engineering problems—an intelligent tutoring approach

A conceptual roadmap for cost-estimators

Perceived usefulness, perceived ease of use and user acceptance of information technology

MIS Q.

The black ☐ inside the glass ☐: presenting computing concepts to novices

Int. J. Man-Mach. Stud.