Abstract
Telephone-delivered interventions for mild-to-moderate alcohol problems are becoming increasingly available. This study explored experiences of Ready2Change (R2C), a multiple-session outbound telephone-delivered psychological intervention for mild-to-moderate alcohol use disorder, to inform treatment uptake and scalability strategies. Semi-structured interviews were conducted with 35 participants (mean age = 37.97, 46% female) and analysed thematically, focusing on how R2C’s telephone modality and content afforded or constrained opportunities to reduce alcohol consumption. R2C’s modality afforded novel opportunities: sense of anonymity in receiving treatment, outside of traditional hours. R2C’s content allowed clients to tailor treatment to their needs and develop a therapeutic relationship despite the distance-based modality. Some participants were constrained by the lack of face-to-face interaction, perceived to limit rapport development. Social pressure was identified as constraining R2C’s effectiveness for some participants, which is also a constraint of available treatments more broadly. Telephone interventions can overcome treatment barriers and add capacity to the AOD sector.
Similar content being viewed by others
References
Allan, J., Clifford, A., Ball, P., Alston, M., & Meister, P. (2012). ‘You’re less complete if you haven’t got a can in your hand’: alcohol consumption and related harmful effects in rural Australia: the role and influence of cultural capital. Alcohol and Alcoholism, 47(5), 624–629. https://doi.org/10.1093/alcalc/ags074.
American Psychiatric Association. (2013). Diagnostic and statistical manual of mental disorders (5th ed.). Arlington: Author.
Andrews, G., & Slade, T. (2001). Interpreting scores on the Kessler psychological distress scale (K10). Australian and New Zealand Journal of Public Health, 25(6), 494–497. https://doi.org/10.1111/j.1467-842X.2001.tb00310.x.
Australian Institute of Health and Welfare. (2014). National Drug Household Survey detailed report 2013 (Drug Statistics Series no. 28). Canberra: Author.
Babor, T.F, Higgins-Biddle, J.C., Saunders, J.B. & Monteiro, M.G. (2001). AUDIT—the alcohol use disorders identification test: guidelines for use in primary care (2nd ed.). Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.505.4146&rep=rep1&type=pdf. Accessed 10 July 2019.
Bearse, J. L., McMinn, M. R., Seegobin, W., & Free, K. (2013). Barriers to psychologists seeking mental health care. Professional Psychology, Research & Practice, 44(3), 150–157. https://doi.org/10.1037/a0031182.
Benavides-Vaello, S., Strode, A., & Sheeran, B. C. (2013). Using technology in the delivery of mental health and substance abuse treatment in rural communities: a review. The Journal of Behavioral Health Services & Research, 40(1), 111–120. https://doi.org/10.1007/s11414-012-9299-6.
Best, D., Hall, K., Guthrie, A., Abbatangelo, M., Hunter, B., & Lubman, D. (2015). Development and implementation of a structured intervention for alcohol use disorders for telephone helpline services. Alcoholism Treatment Quarterly, 33(1), 118–131. https://doi.org/10.1080/07347324.2015.986424.
Beyer, F., Rice, S., Simpson, J., Craig, D., Caldwell, D., Angus, C., Garnett, C., Michie, S., Hickman, M., Lavoie, D., & Kaner, E. (2019). Reducing hazardous alcohol consumption: an evidence synthesis. The Lancet, 394, S24. https://doi.org/10.1016/S0140-6736(19)32821-1.
Bischof, G., Grothues, J. M., Reinhardt, S., Meyer, C., John, U., & Rumpf, H. J. (2008). Evaluation of a telephone-based stepped care intervention for alcohol-related disorders: a randomized controlled trial. Drug and Alcohol Dependence, 93(3), 244–251. https://doi.org/10.1016/j.drugalcdep.2007.10.003.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa.
Brown, R. L., Saunders, L. A., Bobula, J. A., Mundt, M. P., & Koch, P. E. (2007). Randomized-controlled trial of a telephone and mail intervention for alcohol use disorders: three-month drinking outcomes. Alcoholism: Clinical and Experimental Research, 31(8), 1372–1379. https://doi.org/10.1111/j.1530-0277.2007.00430.x.
Campbell, N. C., Murray, E., Darbyshire, J., Emery, J., Farmer, A., Griffiths, F., Guthrie, B., Lester, H., Wilson, P., & Kinmonth, A. L. (2007). Designing and evaluating complex interventions to improve health care. BMJ, 334(7591), 455–459. https://doi.org/10.1136/bmj.39108.379965.BE.
Car, J., Freeman, G. K., Partridge, M. R., & Sheikh, A. (2004). Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills. Quality and Safety in Health Care, 13(1), 2–3. https://doi.org/10.1136/qshc.2003.009241.
Chapman, C., Slade, T., Hunt, C., & Teesson, M. (2015). Delay to first treatment contact for alcohol use disorder. Drug and Alcohol Dependence, 147, 116–121. https://doi.org/10.1016/j.drugalcdep.2014.11.029.
Chuang, K. Y., & Yang, C. C. (2014). Informational support exchanges using different computer-mediated communication formats in a social media alcoholism community. Journal of the Association for Information Science and Technology, 65(1), 37–52. https://doi.org/10.1002/asi.22960.
Colby, S. M., Lee, C. S., Lewis-Esquerre, J., Esposito-Smythers, C., & Monti, P. M. (2004). Adolescent alcohol misuse: methodological issues for enhancing treatment research. Addiction, 99, 47–62. https://doi.org/10.1111/j.1360-0443.2004.00854.x.
Connors, G. J., Maisto, S. A., Schlauch, R. C., Dearing, R. L., Prince, M. A., & Duerr, M. R. (2016). Therapeutic alliances predict session by session drinking behavior in the treatment of alcohol use disorders. Journal of Consulting and Clinical Psychology, 84(11), 972–982. https://doi.org/10.1037/ccp0000130.
Degenhardt, L., Chiu, W.-T., Sampson, N., Kessler, R. C., Anthony, J. C., Angermeyer, M., Bruffaerts, R., de Girolamo, G., Gureje, O., Huang, Y., Karam, A., Kostyuchenko, S., Lepine, J. P., Mora, M. E. M., Neumark, Y., Ormel, J. H., Pinto-Meza, A., Posada-Villa, J., Stein, D. J., Takeshima, T., & Wells, J. E. (2008). Toward a global view of alcohol, tobacco, cannabis, and cocaine use: findings from the WHO World Mental Health Surveys. PLoS Medicine, 5(7), 141. https://doi.org/10.1371/journal.pmed.0050141.
Degenhardt, L., Charlson, F., Ferrari, A., Santomauro, D., Erskine, H., Mantilla-Herrara, A., Whiteford, H., Leung, J., Naghavi, M., Griswold, M., Rehm, J., Hall, W., Sartorius, B., Scott, J., Vollset, S. E., Knudsen, A. K., Haro, J. M., Patton, G., Kopec, J., Carvalho Malta, D., Topor-Madry, R., McGrath, J., Haagsma, J., Allebeck, P., Phillips, M., Salomon, J., Hay, S., Foreman, K., Lim, S., Mokdad, A., Smith, M., Gakidou, E., Murray, C., & Vos, T. (2018). The global burden of disease attributable to alcohol and drug use in 195 countries and territories, 1990–2016: a systematic analysis for the Global Burden of Disease Study 2016. The Lancet Psychiatry, 5(12), 987–1012. https://doi.org/10.1016/S2215-0366(18)30337-7.
Dennis, M. L., Scott, C. K., Funk, R., & Foss, M. A. (2005). The duration and correlates of addiction and treatment careers. Journal of Substance Abuse Treatment, 28(2), 51–62. https://doi.org/10.1016/j.jsat.2004.10.013.
Dew, K., Morgan, S., Dowell, A., McLeod, D., Bushnell, J., & Collings, S. (2007). ‘It puts things out of your control’: fear of consequences as a barrier to patient disclosure of mental health issues to general practitioners. Sociology of Health & Illness, 29(7), 1059–1074. https://doi.org/10.1111/j.1467-9566.2007.01022.x.
Dilkes-Frayne, E., Savic, M., Carter, A., Kokanović, R., & Lubman, D. I. (2019). Going online: the affordances of online counseling for families affected by alcohol and other drug issues. Qualitative Health Research, 29(14), 2010–2022. https://doi.org/10.1177/1049732319838231.
Dobkin, P. L., Civita, M. D., Paraherakis, A., & Gill, K. (2002). The role of functional social support in treatment retention and outcomes among outpatient adult substance abusers. Addiction, 97(3), 347–356. https://doi.org/10.1046/j.1360-0443.2002.00083.x.
Drabble, L., Trocki, K. F., Salcedo, B., Walker, P. C., & Korcha, R. A. (2016). Conducting qualitative interviews by telephone: lessons learned from a study of alcohol use among sexual minority and heterosexual women. Qualitative social work : QSW : research and practice, 15(1), 118–133. https://doi.org/10.1177/1473325015585613.
Dye, J. F., Schatz, I. M., Rosenberg, B. A., & Coleman, S. T. (2000). Constant comparison method: a kaleidoscope of data. The Qualitative Report, 4(1), 1–9 Retrieved from https://nsuworks.nova.edu/tqr/vol4/iss1/8. Accessed 13 Aug 2019.
Edwards, J. L., & Crisp, D. A. (2017). Seeking help for psychological distress: barriers for mental health professionals. Australian Journal of Psychology, 69(3), 218–225. https://doi.org/10.1111/ajpy.12146.
Gale, N. K., Heath, G., Cameron, E., Rashid, S., & Redwood, S. (2013). Using the framework method for the analysis of qualitative data in multi-disciplinary health research. BMC Medical Research Methodology, 13(1), 117. https://doi.org/10.1186/1471-2288-13-117.
Gates, P., & Albertella, L. (2015). The effectiveness of telephone counselling in the treatment of illicit drug and alcohol use concerns. Journal of Telemedicine and Telecare, 22(2), 67–85. https://doi.org/10.1177/1357633X15587406.
Gates, P. J., Norberg, M. M., Copeland, J., & Digiusto, E. (2012). Randomized controlled trial of a novel cannabis use intervention delivered by telephone. Addiction, 107(12), 2149–2158. https://doi.org/10.1111/j.1360-0443.2012.03953.x.
Gibson, J. (1979). The ecological approach to visual perception. Boston: Houghton, Mifflin and Company.
Graves, N., Barnett, A. G., Halton, K. A., Veerman, J. L., Winkler, E., Owen, N., Reeves, M. M., Marshall, A., & Eakin, E. (2009). Cost-effectiveness of a telephone-delivered intervention for physical activity and diet. PLoS One, 4(9), e7135. https://doi.org/10.1371/journal.pone.0007135.
Guetterman, T. C. (2015). Descriptions of sampling practices within five approaches to qualitative research in education and the health sciences. Forum: Qualitative Social Research, 16(2). https://doi.org/10.17169/fqs-16.2.2290.
Halim, A., Hasking, P., & Allen, F. (2012). The role of social drinking motives in the relationship between social norms and alcohol consumption. Addictive Behaviors, 37(12), 1335–1341. https://doi.org/10.1016/j.addbeh.2012.07.004.
Hartzler, B., Cotton, A. J., Calsyn, D. A., Guerra, R., & Gignoux, E. (2010). Dissolution of a harm reduction track for opiate agonist treatment: longitudinal impact on treatment retention, substance use and service utilization. International Journal of Drug Policy, 21(1), 82–85. https://doi.org/10.1016/j.drugpo.2009.01.005.
Henry, B. W., Block, D. E., Ciesla, J. R., McGowan, B. A., & Vozenilek, J. A. (2017). Clinician behaviors in telehealth care delivery: a systematic review. Advances in Health Sciences Education, 22(4), 869–888. https://doi.org/10.1007/s10459-016-9717-2.
Hilty, D. M., Ferrer, D. C., Parish, M. B., Johnston, B., Callahan, E. J., & Yellowlees, P. M. (2013). The effectiveness of telemental health: a 2013 review. Telemedicine and e-Health, 19(6), 444–454. https://doi.org/10.1089/tmj.2013.0075.
Hollis, J. F., McAfee, T. A., Fellows, J. L., Zbikowski, S. M., Stark, M., & Riedlinger, K. (2007). The effectiveness and cost effectiveness of telephone counselling and the nicotine patch in a state tobacco quitline. Tobacco control, 16(Suppl 1), i53–i59. https://doi.org/10.1136/tc.2006.019794.
Horvath, A. O., Del Re, A. C., Flückiger, C., & Symonds, D. (2011). Alliance in individual psychotherapy. Psychotherapy, 48(1), 9–16. https://doi.org/10.1037/a0022186.
Iachan, R. (1982). Systematic sampling: a critical review. International Statistical Review, 50(3), 293–303 Retrieved from https://www.jstor.org/stable/1402499. Accessed 14 May 2019.
Jackson, H., Judd, F., Komiti, A., Fraser, C., Murray, G., Robins, G., Pattison, P., & Wearing, A. (2007). Mental health problems in rural contexts: what are the barriers to seeking help from professional providers? Australian Psychologist, 42(2), 147–160. https://doi.org/10.1080/00050060701299532.
Jenkins-Guarnieri, M. A., Pruitt, L. D., Luxton, D. D., & Johnson, K. (2015). Patient perceptions of telemental health: systematic review of direct comparisons to in-person psychotherapeutic treatments. Telemedicine and e-Health, 21(8), 652–660. https://doi.org/10.1089/tmj.2014.0165.
Kaner, E. F., Dickinson, H. O., Beyer, F., Pienaar, E., Schlesinger, C., Campbell, F., Saunders, J., Burnand, B., & Heather, N. (2009). The effectiveness of brief alcohol interventions in primary care settings: a systematic review. Drug and Alcohol Review, 28(3), 301–323. https://doi.org/10.1111/j.1465-3362.2009.00071.x.
Kessler, R. C., Andrews, G., Colpe, L. J., Hiripi, E., Mroczek, D. K., Normand, S. L. T., Walters, E. E., & Zaslavsky, A. M. (2002). Short screening scales to monitor population prevalences and trends in non-specific psychological distress. Psychological Medicine, 32(6), 959–976. https://doi.org/10.1017/S0033291702006074.
Kim, P. Y., Britt, T. W., Klocko, R. P., Riviere, L. A., & Adler, A. B. (2011). Stigma, negative attitudes about treatment, and utilization of mental health care among soldiers. Military Psychology, 23(1), 65–81. https://doi.org/10.1080/08995605.2011.534415.
King, V. L., Brooner, R. K., Peirce, J. M., Kolodner, K., & Kidorf, M. S. (2014). A randomized trial of Web-based videoconferencing for substance abuse counseling. Journal of Substance Abuse Treatment, 46(1), 36–42. https://doi.org/10.1016/j.jsat.2013.08.009.
Kreitman, N. (1986). Alcohol consumption and the preventive paradox. British Journal of Addiction, 81(3), 353–363. https://doi.org/10.1111/j.1360-0443.1986.tb00342.x.
Lambert, M. J., & Barley, D. E. (2001). Research summary on the therapeutic relationship and psychotherapy outcome. Psychotherapy: Theory, Research, Practice, Training, 38(4), 357–361. https://doi.org/10.1037/0033-3204.38.4.357.
LifeLine Research Foundation. (2013). Summary of research and evaluation of crisis helplines. Retrieved from https://www.lifeline.org.au/static/uploads/files/summary-of-research-and-evaluation-of-crisis-helplines-january-2013-wfneenqlkynw.pdf. Accessed 11 June 2020.
LifeLine Research Foundation. (2019). Submission to the Productivity Commission of Inquiry into Mental Health. Retrieved from https://www.lifeline.org.au/media/krdfx53w/submission-to-the-productivity-commission-of-inquiry-into-mental-health-2019.pdf. Accessed 17 Jul 2020.
Lin, J. C., Karno, M. P., Tang, L., Barry, K. L., Blow, F. C., Davis, J. W., Ramirez, K. D., Welgreen, S., Hoffing, M., & Moore, A. A. (2010). Do health educator telephone calls reduce at-risk drinking among older adults in primary care? Journal of General Internal Medicine, 25(4), 334–339. https://doi.org/10.1007/s11606-009-1223-2.
Litt, M. D., Kadden, R. M., Kabela-Cormier, E., & Petry, N. M. (2009). Changing network support for drinking: Network Support Project 2-year follow-up. Journal of Consulting and Clinical Psychology, 77(2), 229–242. https://doi.org/10.1037/a0015252.
Liu, Y., Kornfield, R., Shaw, B. R., Shah, D. V., McTavish, F., & Gustafson, D. H. (2020). Giving and receiving social support in online substance use disorder forums: how self-efficacy moderates effects on relapse. Patient Education and Counseling, 103(6), 1125–1133. https://doi.org/10.1016/j.pec.2019.12.015.
Lubman, D. I., Grigg, J., Manning, V., Hall, K., Volpe, I., Dias, S., Baker, A., Staiger, P., Reynolds J., Harris, A., Tyler, J., & Best, D. (2019). A structuredtelephone-delivered intervention to reduce problem alcohol use (Ready2Change): Study protocol for a parallel group randomised controlled trial. Trials, 20(1), 515. https://doi.org/10.1186/s13063-019-3462-9.
Lushin, V., & Anastas, J. W. (2011). Harm reduction in substance abuse treatment: pragmatism as an epistemology for social work practice. Journal of Social Work Practice in the Addictions, 11(1), 96–100. https://doi.org/10.1080/1533256X.2011.546205.
Maher, L., & Neale, J. (2019). Adding quality to quantity in randomized controlled trials of addiction prevention and treatment: a new framework to facilitate the integration of qualitative research. Addiction, 114, 2257–2266. https://doi.org/10.1111/add.14777.
Mays, N., & Pope, C. (2000). Assessing quality in qualitative research. BMJ, 320(7226), 50–52. https://doi.org/10.1136/bmj.320.7226.50.
Merolli, M., Gray, K., & Martin-Sanchez, F. (2013). Health outcomes and related effects of using social media in chronic disease management: a literature review and analysis of affordances. Journal of Biomedical Informatics, 46(6), 957–969. https://doi.org/10.1016/j.jbi.2013.04.010.
Morony, S., Weir, K., Duncan, G., Biggs, J., Nutbeam, D., & McCaffery, K. J. (2018). Enhancing communication skills for telehealth: Development and implementation of a Teach-Back intervention for a national maternal and child health helpline in Australia. BMC Health Services Research, 18(1), 162. https://doi.org/10.1186/s12913-018-2956-6.
Morse, J. M. (2015). Analytic strategies and sample size. Qualitative Health Research, 25(10), 1317–1318. https://doi.org/10.1177/1049732315602867.
Norman, D. A. (1988). The psychology of everyday things. New York: Basic Books.
Norman, D. A. (2002). The design of everyday things. New York: Basic Books.
Oleski, J., Mota, N., Cox, B., & Sareen, J. (2010). Perceived need for care, help seeking, and perceived barriers to care for alcohol use disorders in a national sample. Psychiatric Services, 61(12), 1223–1231. https://doi.org/10.1176/ps.2010.61.12.1223.
O’Malley, S. S., & O’Connor, P. G. (2011). Medications for unhealthy alcohol use: across the spectrum. Alcohol research & health : the journal of the National Institute on Alcohol Abuse and Alcoholism, 33(4), 300–312 Retrieved from https://www.ncbi.nlm.nih.gov/pubmed/23580015. Accessed 6 Oct 2019.
Orford, J., Hodgson, R., Copello, A., Wilton, S., & Slegg, G. (2009). To what factors do clients attribute change? Content analysis of follow-up interviews with clients of the UK Alcohol Treatment Trial. Journal of Substance Abuse Treatment, 36(1), 49–58. https://doi.org/10.1016/j.jsat.2008.04.005.
Park, C. (2013). Mind-body CAM interventions: Current status and considerations for integration into clinical health psychology. Journal of Clinical Psychology, 69(1), 45–63. https://doi.org/10.1002/jclp.21910.
Pope, C., Ziebland, S., & Mays, N. (2006). Analysing qualitative data. In C. Pope & N. Mays (Eds.), Qualitative research in health care (3rd ed.). Oxford: Blackwell Publishing.
QSR International Pty Ltd. (2018). NVivo Plus qualitative data analysis software Version 12.
Rehm, J., Mathers, C., Popova, S., Thavorncharoensap, M., Teerawattananon, Y., & Patra, J. (2009). Global burden of disease and injury and economic cost attributable to alcohol use and alcohol-use disorders. The Lancet, 373(9682), 2223–2233. https://doi.org/10.1016/S0140-6736(09)60746-7.
Ritter, A., Chalmers, J., & Gomez, M. (2019). Measuring unmet demand for alcohol and other drug treatment: the application of an Australian population-based planning model. Journal of Studies on Alcohol and Drugs, Supplement, s18, 42–50. https://doi.org/10.15288/jsads.2019.s18.42.
Roche, A. M., Hotham, E. D., & Richmond, R. L. (2002). The general practitioner's role in AOD issues: overcoming individual, professional and systemic barriers. Drug and Alcohol Review, 21(3), 223–230. https://doi.org/10.1080/0959523021000002679.
Roche, A. M., Bywood, P., Freeman, T., Pidd, K. Borlagdan, J. & Trifonoff, A. (2009). The Social Context of Alcohol Use in Australia. Adelaide, SA: National Centre for Education and Training on Addiction.
Sanchez-Craig, M. (1990). Brief didactic treatment for alcohol and drug-related problems: an approach based on client choice. British Journal of Addiction, 85(2), 169–177. https://doi.org/10.1111/j.1360-0443.1990.tb03068.x.
Sanchez-Craig, M., Annis, H. M., Bronet, A. R., & MacDonald, K. R. (1984). Random assignment to abstinence and controlled drinking: evaluation of a cognitive-behavioral program for problem drinkers. Journal of Consulting and Clinical Psychology, 52(3), 390–403. https://doi.org/10.1037/0022-006X.52.3.390.
Saunders, J. B., Aasland, O. G., Babor, T. F., De La Fuente, J. R., & Grant, M. (1993). Development of the Alcohol Use Disorders Identification Test (AUDIT): WHO collaborative project on early detection of persons with harmful alcohol consumption--II. Addiction, 88(6), 791–804. https://doi.org/10.1111/j.1360-0443.1993.tb02093.x.
Schechter, C. B., Basch, C. E., Caban, A., & Walker, E. A. (2008). Cost effectiveness of a telephone intervention to promote dilated fundus examination in adults with diabetes mellitus. Clinical ophthalmology (Auckland, N.Z.), 2(4), 763–768. https://doi.org/10.2147/opth.s3232.
Schomerus, G., Lucht, M., Holzinger, A., Matschinger, H., Carta, M. G., & Angermeyer, M. C. (2010). The stigma of alcohol dependence compared with other mental disorders: a review of population studies. Alcohol and Alcoholism, 46(2), 105–112. https://doi.org/10.1093/alcalc/agq089.
Slade, T., Grove, R., & Burgess, P. (2011). Kessler psychological distress scale: normative data from the 2007 Australian National Survey of Mental Health and Wellbeing. Australian and New Zealand Journal of Psychiatry, 45(4), 308–316. https://doi.org/10.3109/00048674.2010.543653.
Slade, T., Chiu, W. T., Glantz, M., Kessler, R. C., Lago, L., Sampson, N., Al-Hamzawi, A., Florescu, S., Moskalewicz, J., Murphy, S., Navarro-Mateu, F., Torres de Galvis, Y., Carmen Viana, M., Xavier, M., & Degenhardt, L. (2016). A cross-national examination of differences in classification of lifetime alcohol use disorder between DSM-IV and DSM-5: Findings from the World Mental Health Survey. Alcoholism: Clinical and Experimental Research, 40(8), 1728–1736. https://doi.org/10.1111/acer.13134.
Stead, L. F., Hartmann-Boyce, J., Perera, R., & Lancaster, T. (2013). Telephone counselling for smoking cessation. Cochrane Database of Systematic Reviews, 8. https://doi.org/10.1002/14651858.CD002850.pub3.
Sturges, J. E., & Hanrahan, K. J. (2004). Comparing telephone and face-to-face qualitative interviewing: a research note. Qualitative Research, 4(1), 107–118. https://doi.org/10.1177/1468794104041110.
Teesson, M., Hall, W., Slade, T., Mills, K., Grove, R., Mewton, L., Baillie, A., & Haber, P. (2010). Prevalence and correlates of DSM-IV alcohol abuse and dependence in Australia: findings of the 2007 National Survey of Mental Health and Wellbeing. Addiction, 105(12), 2085–2094. https://doi.org/10.1111/j.1360-0443.2010.03096.x.
Tryon, G. S., & Winograd, G. (2011). Goal consensus and collaboration. Psychotherapy, 48(1), 50–57. https://doi.org/10.1037/a0022061.
van Boekel, L. C., Brouwers, E. P. M., van Weeghel, J., & Garretsen, H. F. L. (2013). Stigma among health professionals towards patients with substance use disorders and its consequences for healthcare delivery: systematic review. Drug and Alcohol Dependence, 131(1), 23–35. https://doi.org/10.1016/j.drugalcdep.2013.02.018.
Wampold, B. E. (2015). How important are the common factors in psychotherapy? An update. World Psychiatry, 14(3), 270–277. https://doi.org/10.1002/wps.20238.
Winhusen, T., Theobald, J., Lewis, D., Wilder, C. M., & Lyons, M. S. (2016). Development and initial testing of a tailored telephone intervention delivered by peers to prevent recurring opioid-overdoses (TTIP-PRO). Health Education Research, 31(2), 146–160. https://doi.org/10.1093/her/cyw010.
Witkiewitz, K., Hallgren, K. A., Kranzler, H. R., Mann, K. F., Hasin, D. S., Falk, D. E., Litten, R. Z., O'Malley, S. S., & Anton, R. F. (2017). Clinical validation of reduced alcohol consumption after treatment for alcohol dependence using the World Health Organization riskdrinking levels. Alcoholism: Clinical and Experimental Research, 41(1), 179–186. https://doi.org/10.1111/acer.13272.
Wu, L. T. (2010). Substance abuse and rehabilitation: responding to the global burden of diseases attributable to substance abuse. Substance Abuse and Rehabilitation, 2010(1), 5–11. https://doi.org/10.2147/SAR.S14898.
Young, L. B. (2012). Telemedicine interventions for substance-use disorder: a literature review. Journal of Telemedicine and Telecare, 18(1), 47–53. https://doi.org/10.1258/jtt.2011.110608.
Yuen, E., Goetter, E., Herbert, J., & Forman, E. (2012). Challenges and opportunities in internet-mediated telemental health. Professional Psychology: Research and Practice, 43, 1–8. https://doi.org/10.1037/a0025524.
Zywiak, W. H., Stout, R. L., Longabaugh, R., Dyck, I., Connors, G. J., & Maisto, S. A. (2006). Relapse-onset factors in Project MATCH: the relapse questionnaire. Journal of Substance Abuse Treatment, 31(4), 341–345. https://doi.org/10.1016/j.jsat.2006.05.007.
Acknowledgements
We would like to thank the participants who provided their feedback for the study. We would like to thank Dr. Michael Savic for his advice on the qualitative analyses performed, and the other researchers from Turning Point’s Clinical and Social Research team for their assistance in conducting the study. Thank you also Dr. Jerry Lai and Deakin eResearch for their contribution to the set-up of the REDCap electronic data capture form for the R2C trial, used in this study to quantify the sample’s demographic characteristics.
Funding
The parent trial is funded via a Project Grant (#1125026) from the National Health and Medical Research Council (NHMRC).
Author information
Authors and Affiliations
Contributions
Chloe Bernard: investigation; formal analysis; writing—original draft; writing—review and editing.
Jasmin Grigg: conceptualisation; methodology; supervision; project administration; writing—review and editing.
Isabelle Volpe: validation; writing—review and editing.
Dan I Lubman: conceptualisation; funding acquisition; writing—review and editing.
Victoria Manning: conceptualisation; funding acquisition; supervision; project administration; writing—review and editing.
Corresponding author
Ethics declarations
Informed Consent
All procedures followed were in accordance with the ethical standards of the responsible committee on human experimentation (institutional and national) and with the Helsinki Declaration of 1975, as revised in 2000.
Conflict of Interest
The parent trial is funded via a Project Grant from the NHMRC. The funding source has had no influence on the design, data collection or writing of this study. Pro.f Lubman has received travel support and speaker honoraria from Astra Zeneca, Bristol Myers Squibb, Camurus, Indivior, Janssen, Lundbeck, Servier and Shire. Miss Bernard, Dr. Grigg, Miss Volpe and A/Prof Manning declare that they have no conflicts of interest.
Ethics Approval
This study was performed in line with the principles of the Declaration of Helsinki. Approval was granted by the Eastern Health Human Research Ethics Committee (E12-2017) and the Monash University Human Research Ethics Committee (12809).
Consent to Participate
Informed consent was obtained from all individual participants included in the study.
Consent to Publish
Participants signed informed consent regarding publishing the data in this study.
Additional information
Publisher’s Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Bernard, C., Grigg, J., Volpe, I. et al. Client Experiences of a Telephone-Delivered Intervention for Alcohol Use: a Qualitative Study. Int J Ment Health Addiction 20, 522–540 (2022). https://doi.org/10.1007/s11469-020-00381-2
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11469-020-00381-2